Commonwealth of Massachusetts · 1 day ago
Quality Assurance Manager - Program Manager V - Recovery from Addictions Program
United States-Massachusetts-Taunton-60 Hodges Avenue
Full-time
Onsite
Senior Level
5+ years expThe Commonwealth of Massachusetts is seeking a Quality Assurance Manager for the Recovery from Addictions Program (RAP) within the Department of Mental Health. The role involves providing leadership in assessing inpatient services, ensuring compliance with quality measures and standards, and collaborating with various stakeholders to enhance the quality of care for individuals with mental health and substance use issues.
Government Administration
Responsibilities
Oversees and coordinates quality management activities to ensure DMH standardized processes, workflows, protocols specific to the RAP units are integrated into the programs’ systems
Establishes and maintains open communication with and works collaboratively with the Assistant Director, safety committee and department directors
Updates, maintains, and reviews reports; ensures that all data and records are correct and reported
Produces reports and benchmark data for key stakeholders and shares findings; Utilizes data to develop recommendations and best practices for improvement
Remains current with new standards or statues from regulatory agencies such as SAMHSA, the Joint Commission and CMS; Develops strategies to ensure RAP’s policies and practices are compliant
Meets regularly with the Human Rights Officer, Risk Manager and Director of Nursing to review patient complaints and incidents, assign, and refer fact findings to relevant investigatory bodies
Identifies processes and procedures that support quality and safe patient care as well as those process that contribute to patient and staff safety concerns
Develops and implements the Quality Management Department’s annual plan that is reviewed and approved by the Executive Committee
Provides supervision to Utilization Review, Risk Management, and administrative support staff
Consults with staff as necessary to obtain information necessary to complete fact findings for complaints and reports
Provides orientation and annual review training to facility employees regarding the facility Quality Management Program
Works collaboratively with performance improvement leaders; assists with performance improvement projects
Supports all HIPPA Compliance and ongoing audits
Qualification
Required
Five (5) years of full-time or equivalent part-time professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management
Ability to establish measures of care, analyze, present data, and collaborate with colleagues
Excellent observational skills, competencies in problem identification and definition
Capacity to collaborate with work groups to develop and implement solutions
Values facilitation of team problem-solving toward delivery of safe and high-quality care for individuals with mental health and substance use
Knowledge of TJC, SAMHSA, CMS Conditions of Participation and regulatory agencies requirements for quality improvement and patient safety
Ability to identify and analyze trends, complete reports, and make recommendations for actions based on analysis
Strong communications and interpersonal skills; problem solving, sound judgment and ability to prioritize and delegate multiple responsibilities
Working knowledge of all Microsoft Office applications, including Word, Excel, Outlook, Teams and PowerPoint
Preferred
At least two (2) years supervisory administration of managerial experience
Prior experience working in a quality and/or performance and process improvement role
Comprehensive knowledge and skills of Quality Improvement Processes and Tools
Demonstrated practice in understanding and communicating how operational and clinical outcomes foster organizational strategy and growth
Skilled in strong, effective communication, statistical interpretation, and development of positive/productive working relationships
Capacity to promote and enhance one's knowledge about the symptoms of psychiatric illness and addiction
Solid workload management and problem-solving skills; capacity to balance workload
Given the population served, bilingual or multilingual fluency
Benefits
Comprehensive Benefits
Company
Commonwealth of Massachusetts
Commonwealth of Massachusetts is a government administration.
10001+ employees
H1B Sponsorship
Commonwealth of Massachusetts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (4)
2023 (2)
2022 (6)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$20.84MKey Investors
U.S. Department of Agriculture
2024-10-29Grant· $20.84M
Leadership Team
David J. Kelly
CEO/President
Mary-Louise White
CEO
Recent News
2026-01-11
2025-12-24
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