ECLARO · 12 hours ago
D06 - PROJECT MANAGEMENT / PROJECT MGMT - Specialist, Scheduling and Cell Logistics
United States
Contract
Remote
Entry Level
$41.63/hr - $44.15/hr
3+ years expECLARO is a company delivering life-changing healthcare solutions, and they are seeking a Specialist in Scheduling and Cell Logistics for their client in Seattle, WA. The role involves scheduling and monitoring patient treatment schedules for the manufacturing of clinical and commercial autologous cellular immunotherapy products, serving as the point of contact for patient scheduling, and resolving operational issues related to transportation, manufacturing, and distribution.
Staffing & Recruiting
Responsibilities
Assist as a scheduling point of contact for apheresis centers, treatment sites, manufacturing sites, couriers, and other partners
Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics
Monitor collection, delivery, transportation, and manufacturing activities
Troubleshoot and develop plans of action for issues throughout the patient journey
Interact with internal and external stakeholders over the phone and email
Ensure a positive end-to-end customer experience
Execute escalations and exception processes such as product returns, product replacements, and out of spec product
Input and maintain transactional data related to patient schedules within Client's scheduling system
Train treatment sites on patient scheduling processes as assigned
Document feedback from customers and partners as received
Create and maintain master data in account management system
Actively participate in tactical and other meetings as assigned
Facilitate daily operations activities and meetings including shift turnover on rotating basis
Provide real-time scheduling portal support to external users
Monitor and triage requests and issues within the case management system
Comply with applicable SOPs, work practices, and other documentation
Establish and maintain a trusted relationship with Client commercial matrix team, clinical partners, and treatment sites as assigned
Accountable for individual performance
Execute project tasks as assigned
Qualification
Required
Bachelor's degree or 3 years of work experience
Highly self-motivated, self-aware, and professional
Able to work independently and in groups
Flexible in responding to quickly changing business needs
Exceptional customer service orientation
Skilled at managing tense situations and de-escalation
Eager to work with teams from other regions and cultures
Able to share workspace for independent and collaborative work
Strong sense of ownership and accountability
Preferred
Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
Benefits
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Company
ECLARO
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada and the Philippines.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nicholas Butcher
QA CTO Label Specialist
Dan Broderick
Chief Delivery Officer
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