Card Services Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

ORNL Federal Credit Union · 6 hours ago

Card Services Specialist

positionOak Ridge, Tennessee, United States
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

ORNL Federal Credit Union is seeking a Card Services Specialist who will represent all areas of Card Services, including credit and debit card servicing. The role involves assisting callers, processing service tickets, and supporting management with projects and process improvements.

Customer ServiceFinancial ServicesNon Profit

Responsibilities

Serves as a primary point of contact within all aspects of credit cards and debit card servicing. Answering phones/assisting callers with general card questions and problem solving, processing service ticket events and responding to department emails
Assists with the research and balancing of department GL accounts
Serves as a backup to others within the department ensuring critical functions are completed in a timely manner
Assists management with projects and process improvement design and testing
Performs other duties as assigned by management

Qualification

Financial services experienceDebitCredit card operationsData analysis skillsMicrosoft 365 proficiencyPrioritizeWritten communication skillsVerbal communication skillsProblem solving skills

Required

Three or more years of financial services experience to include assisting members with debit and credit card servicing is required
A high school diploma or GED is required
Excellent written and verbal communication skills required with the ability to effectively interact with all levels of the organization
Must be able to work with little to no direct supervision
Must possess strong collaborative problem solving skills
Must possess strong data analysis skills
Must have the ability to prioritize demands
Must have high proficiency with Microsoft 365

Preferred

Experience with debit and credit card operations and regulations is preferred
An Associate's degree in a business-related field is preferred

Company

ORNL Federal Credit Union

twittertwittertwitter
company-logo
ORNL Federal Credit Union is a not-for-profit financial cooperative that provides financial services.
dateFounded in 1948
location
Oak Ridge, Tennessee, USA
people-size501-1000 employees
web-link
https://www.ornlfcu.com/

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Colin Anderson
President & CEO
linkedin
leader-logo
Jenny Vipperman, CMB
President & CEO
linkedin

Recent News

Business Wire
Zest AI Secures Strategic Investment from Customers in Oversubscribed Round
2025-11-04
PYMNTS.com
Zest AI Secures Strategic Investment for AI-Powered Lending Solutions
2025-11-04
MarketScreener
Alkami and ORNL Federal Credit Union to Share Strategies for Smarter Security and Fraud Prevention
2025-10-23
Company data provided by crunchbase