DLA Piper · 5 hours ago
Client Accounts Operations Lead - Austin
Houston, TX
Full-time
Hybrid
Senior Level
5+ years expDLA Piper is a collaborative and supportive law firm that seeks a Client Accounts Operations Lead. This advanced-level position is responsible for managing legal billing processes, analyzing billing data, and providing training to staff to ensure efficient billing operations for high-profile clients.
AdviceLaw EnforcementLegalProfessional Services
No H1B
Responsibilities
Be the Subject Matter Expert in providing dedicated legal billing to Corporate Practice Group Partners in the Austin office
Review data for accuracy prior to submitting it; gather and submit domestic and international accrual information based on client requirements
Research and resolve electronic billing rejections
Research client billing data and provide detailed analysis to attorneys and support staff
Track and resolve tickets assigned by the Accounting Service Desk on a daily basis
Work across multiple teams of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to attorneys of the firm
Responsible for analyzing and prioritizing responsibilities to ensure maximum contribution to the larger billing organization, which includes process and gap analysis to be incorporated into customized training and mentoring to other staff members on all billing procedures
Maintain an accurate description of all client billing requirements, which may also include guidelines established by the client’s general counsel. Update and track changes to the requirements as necessary
Interact with billing department stakeholders to understand business problems and define solution requirements
Analyze legal billing process and supporting systems, and develop business cases, build metrics, and perform reporting. Document and communicate functional and system requirements and build process-flow diagrams. Also, continually review internal processes for opportunities to improve efficiency
Apply best practices for effective communication and problem solving, create standardized department reports, analyze data and document areas requiring improvement
Support projects and reporting efforts and liaise with project participants and follow up routinely to ensure effective communication and completion of tasks
Interface with IT and various departments to support the execution of cross-functional project requirements and perform system testing and requirements validation
For US clients: support the full billing cycle to reviewing and editing proformas, seeking requisite approvals for deferrals, write-offs, and time transfers. Field billing inquiries from adjacent support groups and attorneys. Create and maintain complex monthly reporting
For global clients: coordinate and lead global client unified billing, which includes reviewing data for accuracy prior to submission, managing global client account assignments and performing all full cycle billing functions associated with both the firm’s and the client’s billing requirements. Create and maintain complex monthly reporting. Liaise with international attorneys and/or finance counterparts to obtain accurate accrual and forecasting information for monthly client reporting. Follow-up frequently with international counterparts to ensure that engaged locations stay within budget and issue invoices timely. Troubleshoot issues with finance counterparts as needed. Track and resolve tickets assigned by the Accounting Service Desk on a daily basis. Generate global client LEDES files for electronic billing based on client requirements
Develop training programs to ensure consistent billing processes across the team and provide training to attorneys and staff as needed
Finalize invoices and submit them directly to the client (per policy) or provide them to attorneys for transmission to the client (per approved exceptions to policy), also, includes other billing information as needed
Serve as a point of escalation and Quality Analyst to support and coach more junior Specialists; provide support, guidance, mentoring, and training to staff as needed
Provide temporary managerial support in the absence of designated regional manager
Provide temporary functional supplemental senior-level billing resources during absences, unplanned vacancies and/or during periods of increased work content within a designated regional territory
Qualification
Required
Advanced on-the-job experience as a senior-level Legal Biller with a major law firm utilizing Aderant and Bill Blast billing applications
Excellent communication (verbal and written) and interpersonal skills are required to interact with various colleagues and business stakeholders
Expert level of knowledge and experience with direct billing or client accounts (to include domestic, global, and e-Billing) for a law firm
Strong knowledge of the Aderant Legal Billing accounting system
Proficient in e-billing applications such as e-Hub or Bill Blast
Team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment
Accurate proofreader and have strong attention to detail
Ability to troubleshoot and resolve complex problems
Ability to work independently and is able to take direction well
Strong analytical skills and attention to detail with ability to recognize opportunities for efficiency improvements and coaching other billing employees on industry and process level optimization
Comfortable summarizing and communicating project scope and execution
Strong computer skills, including advanced Microsoft Excel skills, including in use of Lookup and PivotTable functions
Organized and a self-starter with the ability to handle a large number of projects at one time and meet multiple concurrent deadlines
Ability to prioritize assignments while accepting work assignments and providing backup billing support to multiple managers supporting a large base of dynamically (i.e. not permanently) assigned billing attorneys
High School Diploma or GED
5 years of senior-level legal billing experience managing high volume billing portfolio in a fast-paced customer environment, customer service and business analysis
Preferred
Bachelor's Degree in Business Administration, Accounting, Finance, or related field
Company
DLA Piper
DLA Piper is a global law firm with lawyers located in more than 40 countries to helps clients with their legal needs around the world.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Bratt
Chief Operating Officer and Executive Director, US Operations
Andrew Dyson
UK Managing Partner
Recent News
2026-01-23
Law.asia
2026-01-23
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