Pennant · 21 hours ago
IT Engineer, Field Services
Colorado, United States
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $70K/yr
2+ years expPennant is a company that provides healthcare services through home health and hospice agencies and senior living communities. They are seeking an IT Engineer, Field Services to provide exceptional customer service and technical support to Cornerstone businesses, focusing on caregivers and clinicians, while contributing to IT projects and maintaining technology infrastructure.
Hospital & Health Care
Responsibilities
Serve as a dedicated resource to our Cornerstone business lines, executing infrastructure projects, performing site visits, managing acquisitions, and acting as an escalation point for Cornerstone-related issues
Identify, troubleshoot, and resolve technical issues, escalating complex problems to the appropriate teams when necessary
Install, configure, and maintain computer systems, software applications, and peripheral devices
Assist in setting up and configuring network equipment, ensuring smooth and secure connectivity. Ensure communities have resilient network and internet access
Run cable through drop ceilings and add junction boxes when necessary
Effectively manage projects, ticket queues, and personal ticket backlog, prioritizing and resolving customer issues within agreed-upon service level agreements (SLAs)
Proactively monitor and follow up on open projects and tickets, ensuring timely updates to customers and driving issues to resolution
Take ownership of assigned tickets, seeing them through from initiation to closure, and providing regular updates to customers on the status of their requests
Provide hands-on support and end-user training for mobile devices
Stay organized and maintain accurate documentation of projects and support cases, troubleshooting steps, and resolutions for future reference and knowledge sharing
Collaborate with cross-functional teams to implement and maintain IT projects like system upgrades, migrations, and new application deployments
Contribute to creating and maintaining knowledge base articles and support automation tools such as chatbots and predictive AI
Travel locally and out of state is required; driving more than 2 hours is expected
Financially responsible for IT/Travel Budgets
Other duties as assigned
Qualification
Required
A passion for technology
BS Degree in Computer Science or Information Systems, or equivalent experience
2+ Years of experience providing technical support
Experience with a ticketing system such as Zendesk
An understanding of Wi-Fi and VoIP
Excellent problem-solving skills
Willingness to learn new tech and advance your career
Good verbal and written communication skills
A strong work ethic, with a focus on delivering quality service and support
Travel across your region to work directly with agency leaders—building relationships, solving real challenges, and driving frontline impact that can't happen from behind a desk
Ability to lift up to 50 lbs
Ability to climb ladders and work in elevated positions when required
Benefits
Medical, dental and vision plans
Retirement savings opportunities through a 401(k), company match
Free e-courses through our Learning Management System
Training sessions and seminars
Company
Pennant
At Pennant, we are driven by a simple truth: exceptional care begins with exceptional leadership.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Benjamin Hughes
CEO In Training
Brent Guerisoli
Chief Executive Officer
Company data provided by crunchbase