Outbound Strategy Manager jobs in United States
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OneMain Financial · 1 day ago

Outbound Strategy Manager

positionWilmington, DE
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date5+ years exp

OneMain Financial is the leader in offering nonprime customers responsible access to credit, dedicated to improving the financial well-being of hardworking Americans. The Outbound Strategy Manager will lead the design and execution of outbound contact strategies, ensuring campaign effectiveness and operational efficiency while managing a team focused on performance analysis and strategic alignment.

CreditFinanceFinancial ServicesInsuranceWealth Management

Responsibilities

Lead a team responsible for dialing logic, pass planning, and performance evaluation
Design and oversee dialing strategies across platforms and lines of business (legacy + CCaaS)
Analyze campaign performance metrics (e.g., contact rate, RPC, abandonment, penetration) and adjust strategies accordingly
Define dialing windows, segmentation rules, suppressions, and retry logic
Collaborate with campaign execution, analytics, compliance, and operations to ensure strategy alignment and execution readiness
Communicate strategic direction and changes to business partners and executive leadership
Provide coaching, feedback, and development support to team members; manage performance reviews and workload prioritization

Qualification

Outbound dialing operationsPeople leadershipAnalytical mindsetCompliance regulationsCommunication skillsCollaboration skills

Required

HS Diploma or GED
5+ years proven people leadership experience, including coaching, performance management, and team development of remote TMs
Deep understanding of outbound dialing mechanics and KPIs
Strong analytical mindset with the ability to draw insights from data and drive strategic adjustments
Excellent communication and collaboration skills across business, technical, and executive stakeholders
Familiarity with compliance regulations and ethical dialing practices

Benefits

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)

Company

OneMain Financial

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OneMain Financial has been offering responsible and transparent loans for over 100 years.
dateFounded in 1912
location
Evansville, Indiana, USA
people-size10001+ employees
web-link
http://www.onemainfinancial.com

Funding

Current Stage
Public Company
Total Funding
$2.9B
2025-03-13Post Ipo Debt· $600M
2024-11-04Post Ipo Debt· $900M
2018-01-04Post Ipo Secondary· $1.4B

Leadership Team

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Doug Shulman
Chairman and Chief Executive Officer
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Recent News

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Company data provided by crunchbase