NEOGOV · 2 days ago
Endpoint Technician (OIDD)
Lexington County, SC
Full-time
Onsite
New Grad, Entry Level
$52K/yr - $70K/yrNEOGOV is seeking Endpoint Technicians to join the Department of Behavioral Health and Developmental Disabilities (BHDD). The role involves providing customer support for enterprise applications, operating systems, and peripheral devices, including installation, maintenance, and troubleshooting.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Responsible for installations, maintenance, repairs, moves, re-configuration, and upgrades of personnel computers, computer hardware, VDI equipment, printers, software, and PC peripherals at our Central Office and remote locations as needed
Perform on-site analysis, diagnosis, and resolution of complex problems for end users, and recommend and implement corrective solutions
Maintain accurate records of equipment inventory
Monitor agency help desk and emails to support user requests and record issues and resolutions with help desk ticket system
Create or update documentation used for solutions or administration needs for the IT support team or users
Responsible for the management of the agency's VoIP and cellular phone systems
The duties include ordering new and replacement phones, name changes, special phone system request, etc
Deployment of desktop, cellular, and cordless phones within Central Office and Regional Centers
Creating and maintaining documentation of equipment along with support documentation for admin team and end user
Training backup personnel to be able to fulfill the duties in the absence of the primary person
Maintain the accuracy of user accounts, permissions, and records throughout agency systems
Perform other duties as assigned by IT management
Qualification
Required
A bachelor's degree and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems
Relevant experience may be substituted for the degree on a year-for-year basis
A valid driver's license
Preferred
Moderate to complex knowledge of and skill in using a wide variety of applications, operating systems, protocols, and equipment used in customer organizations
Moderate to complex problem-solving skills
Moderate complex analytical skills
Ability to assist in presenting technical and non-technical reports in a clear and concise manner
Ability to communicate effectively, both in writing and verbally, with customers, peers, vendors, and management
Benefits
Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
S.C. Deferred Compensation Program available
Retirement benefit choices
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase