Adyen · 6 hours ago
Head of Product Analytics, Customer Experience
Chicago, IL
Full-time
Onsite
Director/Executive
8+ years expAdyen is a financial technology platform that provides payments, data, and financial products to customers like Meta and Microsoft. They are seeking a senior leader to build and scale their Product Analytics function, focusing on unifying product performance and customer behavior analytics across the customer lifecycle.
Financial ServicesFinTechMobile AppsMobile Payments
Responsibilities
Unify analytics into a coherent system Bring together analytics efforts that are currently distributed across teams into a shared, scalable framework that spans onboarding, customer area, dashboards, developer platform, and the full customer lifecycle
Create a shared definition of success Establish clear, consistent success metrics, funnels, and KPIs so product teams and leaders operate from a common understanding of performance and outcomes
Make analytics a strategic decision driver Elevate analytics from reporting to influence—equipping leadership with actionable insight to guide product strategy, investment decisions, and tradeoffs
Operationalize experimentation at scale Increase the velocity, rigor, and consistency of experimentation by embedding repeatable testing and learning practices into how product teams work
Scale data quality and governance with platform complexity Implement the standards, processes, and partnerships needed to maintain trusted, high-quality data as Adyen’s products, customers, and platform surface area continue to grow
Prepare the data foundation for AI-enabled experiences Drive the data cleanup, consistency, and maintenance required to fully unlock future opportunities in AI-powered products and customer experiences
Define and evolve Adyen’s product analytics strategy, frameworks, and tooling to support consistent measurement and insight across product domains
Partner with Product, Data Engineering, and Commercial teams to align metrics with business outcomes and platform strategy
Define metrics to measure product performance, adoption, and customer impact across the lifecycle
Translate data, experimentation results, and customer signals into clear recommendations that influence product roadmaps and priorities
Act as a trusted partner to senior leaders, providing executive-ready insights that connect customer behavior to product and business outcomes
Align teams around shared metrics and prevent fragmentation of definitions, dashboards, and reporting
Lead, coach, and grow a high-performing product analytics team embedded within product organizations
Set best-in-class expectations for analytical rigor, storytelling, and impact through hiring, training, and clear standards
Qualification
Required
8+ years of experience leading product analytics teams in consumer technology, fintech, or high-growth product organizations
Proven ability to bring structure and clarity to complex, decentralized analytics environments
Strong technical foundation, including fluency in SQL, experience with Python or similar scripting languages, and hands-on experience with experimentation frameworks (A/B testing, multi-arm bandit)
Comfortable operating in global, matrixed organizations where influence, alignment, and judgment are critical
Preferred
Builder & Unifier- You enjoy turning fragmented systems into cohesive, scalable foundations
Player / Coach- You can operate in the details when needed while setting direction and developing leaders
Results-Driven- You focus on outcomes, learning velocity, and measurable impact—not vanity metrics
Clear Communicator- You translate complexity into clarity and align diverse stakeholders around shared goals
Company
Adyen
Adyen is the financial technology platform of choice that helps businesses achieve their ambitions faster.
1001-5000 employees
H1B Sponsorship
Adyen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (4)
2021 (8)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$266MKey Investors
ICONIQ CapitalGeneral AtlanticIndex Ventures
2018-06-13IPO
2015-09-30Series Unknown
2014-12-15Series B· $250M
Leadership Team
Pieter van der Does
CEO & co-founder
Tom Adams
Chief Technology Officer
Recent News
2026-01-25
2026-01-25
2026-01-23
Company data provided by crunchbase