NEOGOV · 1 day ago
Library Technician - Dallas Branch
Gaston County Library, NC
Full-time
Onsite
Entry Level
2+ years expNEOGOV is part of the Gaston County Government, dedicated to improving the lives of its citizens. The Library Technician role involves providing customer service and assisting patrons with library services, ensuring a positive user experience.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Provides excellent customer service in order to create an environment that leads to positive user experiences and that is welcoming and inclusive to all
Provides patron assistance in all aspects of library use including readers’ advisory, material check out, library card registration, and information assistance
Handles monies as needed for fees and other services
Assists patrons in bridging the digital divide by providing help with job searching, Internet searching, online database use, and accessing the Library’s electronic collection
Provides technical assistance and instructs patrons in the use of Makerspace tools, technology, and software
Plans and implements in-house and outreach library programs and activities for all age groups
Makes recommendations for the purchase of library materials; weeds the collection as needed
Promotes branch and system services in-house and in the community via exhibits & displays
Assists other locations as needed. Assumes responsibility for the branch facility and services in the supervisor’s absence
Qualification
Required
Requires a high school diploma or a GED equivalency
At least two (2) years of experience in a service-related environment, preferably in a library setting
Experienced in the use of Microsoft Office applications, social media, and database resources
Must be able to work a flexible work schedule from 10:00 AM-6:00 PM Monday through Friday, which may also include one night per week until 8:00 PM, and between 10:00 AM-2:00 PM on alternate Saturdays
Must be physically able to lift books and other materials and stand for long periods
Must possess the ability to receive instructions and communicate with the public
Must be committed to working with diverse populations and creating a welcoming environment
Must have strong communication and interpersonal skills
Must be able to work independently
Strong computer skills required
Benefits
Health, Dental and Vision Insurance
Life Insurance
Flexible Spending Accounts
Retirement Savings Plans
Pension
401K (with 5% county contribution annually)
Flexible Work Schedules
Professional Development Opportunities
Discounted YMCA Membership
Pro-Rated Sick and Annual Leave
Professional Development Opportunities
Local Government Retirement Plan
Employee Assistance Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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