Presidio · 3 weeks ago
Managing Consultant, Splunk
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expPresidio is a leading company at the forefront of technology innovation, specializing in digital solutions and AI. They are seeking a highly skilled Managing Consultant to lead the CX team, focusing on Splunk architecture and implementation, guiding clients through successful deployments and ensuring exceptional customer experiences.
Cloud InfrastructureInformation ServicesInformation Technology
Responsibilities
Lead end-to-end delivery of Splunk Professional Services engagements, including architecture design, implementation, optimization, and troubleshooting
Serve as the primary technical point of contact for customers throughout the engagement lifecycle
Conduct discovery workshops to understand business goals, data sources, operational challenges, and longer-term managed services opportunities
Translate customer requirements into scalable, secure, and performant Splunk solutions
Deliver high-quality documentation, diagrams, runbooks, and knowledge transfer sessions
Partner with Sales, the Solution Architect team, and the Delivery team leaders to ensure seamless handoffs, consistent customer experience, and successful outcomes
Act as a customer advocate, proactively identifying risks, addressing concerns, and driving continuous improvement in service delivery
Architect and deploy complex Splunk Enterprise and Splunk Cloud environments
Develop advanced searches, dashboards, alerts, and custom visualizations
Create and tune props/transforms, CIM mappings, data onboarding configurations, and TA customizations
Integrate Splunk with external systems including security tools, cloud platforms, and SIEM/SOAR solutions
Troubleshoot performance issues, ingestion gaps, and search inefficiencies in large, distributed environments
Apply Splunk best practices for scaling, clustering, security, data retention, and platform governance
Act as a strategic advisor to senior customer stakeholders, helping them mature their Splunk practice
Recommend operational models, use cases, dashboards, data strategies, and governance frameworks
Provide guidance on observability, security analytics, IT operations, or business analytics depending on customer need
Support development of managed services offerings by contributing to capability frameworks, service bundles, and operational playbooks
Lead and mentor a team of Customer Experience Engineers, providing direction, guidance, and day-to-day support focusing on technical excellence and a customer-first mindset
Monitor team utilization, project assignments, and workload to ensure balanced and effective delivery
Serve as the escalation point for technical and delivery challenges
Promote a culture of accountability, delivery excellence, collaboration, and continuous improvement
Mentor and coach the CX Team consultants, focusing on technical excellence and a customer-first mindset
Partner with Project Managers to ensure on-time, on-scope delivery with exceptional customer satisfaction
Communicate technical risks, issues, and recommendations in a clear, executive-ready manner
Contribute to scoping, level-of-effort estimates, and Statements of Work (SOWs)
Work closely with the Account Executive/Account Manager to identify expansion opportunities, support account growth strategies, and help drive additional business within the customers you serve
Qualification
Required
Bachelor's degree or equivalent experience and/or military experience
8+ years of hands-on Splunk engineering experience in enterprise environments
Expertise across Splunk Enterprise, Splunk Cloud, and associated components (indexers, SHC, deployment server, ingestion pipelines)
Proven experience delivering customer-facing Professional Services or consulting engagements
Proven ability to drive exceptional customer experiences by aligning technical delivery with customer outcomes, expectations, and long-term value realization
Deep knowledge of SPL, data modeling, CIM, and advanced dashboarding
Strong understanding of Linux, networking fundamentals, scripting languages (Python, Bash), and cloud platforms (AWS/Azure/GCP)
Ability to clearly articulate complex technical concepts to both technical and non-technical audiences
Experience serving as an escalation point and trusted advisor for customers, ensuring successful engagement delivery and customer satisfaction
Strong troubleshooting skills and experience with large-scale distributed environments
Preferred
Demonstrated experience leading or mentoring customer-facing (CX) teams, including technical consultants, engineers, or delivery resources in enterprise environments
Splunk certifications (Architect, Consultant II, ES/SOAR certifications, or O11y certifications)
Experience with Splunk Enterprise Security, ITSI, or Observability Suite
Experience integrating Splunk with SIEM/SOAR platforms, cloud security, or DevOps pipelines
Prior experience in a Professional Services, pre-sales, or customer-facing engineering role
Company
Presidio
Presidio provides managed services and network solutions technologies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-04-02Acquired
2017-03-09IPO
2011-04-04Private Equity
Leadership Team
Manny Korakis
Chief Financial Officer
Punish Malhotra
Senior Vice President, P&L MS
Recent News
GlobeNewswire
2026-01-22
Company data provided by crunchbase