Dartmouth College · 9 hours ago
Visitor Services Guide.
Hanover, NH
Full-time
Onsite
Entry Level
$25.54/hr - $25.54/hr
1+ years expDartmouth College is seeking a Visitor Services Guide to ensure that visitors have a positive experience at the Hood Museum of Art while maintaining a safe environment. The role involves engaging with visitors, answering questions, and enforcing museum policies to protect the collection.
EducationHigher EducationUniversities
Responsibilities
Warmly greets and ensures their availability to all visitors
Makes regular rounds through assigned galleries to monitor visitors and the facility, answer questions, enforce rules, and act as an ambassador for the museum and Dartmouth
Appropriately engages in conversation with visitors about the museum and its collections, including special exhibitions, permanent installations within the galleries and across campus, programming, and the Friends of the Hood Museum of Art. Obtains information from others within the organization, as necessary
Monitors visitors’ behaviors and investigates and promptly reports anything unusual to a supervisor, including hazards, suspicious activity, and all abnormal situations
Opens, closes, and controls access to museum facilities. This includes access to offices, auditorium, and storage areas; monitoring intrusion alarm, access control panel, and CCTV systems; and completing opening and closing check of museum facilities and the collection
Assures the security of the collection by enforcing museum policies in public areas. Reports inconsistencies or damage immediately. Prepares daily report on condition of art, the museum climate, and physical plant
Ensures visitors’ safety in the case of an emergency. Follows Hood Museum of Art Security Guidelines for evacuation of visitors and staff from the facility in an emergency situation
Monitors museum demographics and captures accurate statistical data. Administers exit surveys to visitors as instructed
Attends training sessions and continues to learn about the collection and exhibitions
Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all
Performs other duties as assigned
Qualification
Required
High School or equivalency
Must have a pleasant demeanor and a genuine interest in communicating with members of the public and providing assistance to visitors
Must have basic computer skills and proficiency with Microsoft Office products
At least 1 year of customer service experience
Able to stand/walk constantly throughout the day and regularly interact with the public
Must exhibit sound judgment and the ability to calmly and quickly take initiative in emergency situations
Flexibility to work on a rotating on-call basis during evening hours and in case of a systems failure
Must obtain and maintain updated First Aid, CPR and AED training and certification
Commitment to diversity and to serving the needs of a diverse population
Preferred
Bachelor's degree
Knowledge or interest in art
Technical aptitude so as to assist visitors with interactive technology throughout the museum
Company
Dartmouth College
Dartmouth College is a member of the Ivy League and consistently ranks among the world's academic institutions.
5001-10000 employees
H1B Sponsorship
Dartmouth College has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (9)
2022 (55)
2021 (25)
2020 (38)
Funding
Current Stage
Late StageTotal Funding
$61.2MKey Investors
US Department of EnergyAllison MagnusonAlfred P. Sloan Foundation
2022-08-25Grant
2018-10-28Grant· $10M
2018-05-07Grant· $20M
Leadership Team
Eric R Fossum
John H Krehbiel Sr. Professor of Emerging Technologies, Thayer School of Engineering
Recent News
2026-01-09
2025-12-15
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