Oakland County, Michigan Government · 17 hours ago
IT Supervisor II-100
Waterford, MI
Full-time
Hybrid
Senior Level
$121K/yr - $162K/yr
6+ years expOakland County is a leading public service organization in Michigan committed to improving the quality of life for its residents. They are seeking an IT Supervisor II to lead enterprise infrastructure services that support critical systems used by various departments and residents. The role involves managing a team, ensuring system reliability and security, and driving continuous improvement initiatives.
Government Administration
Responsibilities
Lead and support a team responsible for enterprise infrastructure services
Oversee the Systems Integration team that supports mission critical middleware services such as:
Identity & Access Management
Database services (SQL Server/Oracle, high availability, disaster recovery)
Application virtualization
Data Transport
DNS, DHCP, IP Administration
Web application hosting
Ensure systems are reliable, secure, and scalable
Partner with security, architecture, and application teams to meet business needs
Drive continuous improvement through automation and modernization initiatives
Supervise, mentor, and develop staff
Support budget planning, vendor relationships, and service performance
Ensure compliance with regulatory requirements such as HIPAA, PCI, and CJIS
Defines/owns SLAs/OLAs/SLOs; manages incident, change, and problem processes; establishes monitoring, capacity planning, and disaster recovery for assigned services
Leads Windows/Linux administration, virtualization, storage/backup, patching, configuration management/automation, and standard images/templates; ensures secure baselines and compliance
Leads administration for enterprise database platforms (e.g., SQL Server/Oracle), including performance, schema and job management, backup/restore, HA/DR, and access controls
Coordinates roadmaps and handoffs with Application teams, Enterprise Architecture, and Information Security; manages budgets and vendors; mentors engineers, administrators, analysts, and technicians
Performs and/or directs the most complex studies in County departments and/or local agencies to determine the feasibility and economic advisability of various application and computer technology approaches to their particular operation and develops methodology for implementing new systems or improving existing ones
Coordinates maintenance activities, including troubleshooting, updates, and patches
Collaborates with cross-functional teams including cyber security, enterprise architecture, and infrastructure services, to ensure alignment with organizational technical standards and direction
Collaborates with Project Managers to lead and manage projects from inception to completion
Ensures timely delivery of projects, adhering to quality standards and within budget constraints
Participates in the evaluation and selection of vendors and products to align with organizational needs
Assists with maintaining vendor relationships, developing, and monitoring SLAs
Processes contract renewals and develop RFPs as necessary
Monitors project timelines, budgets, and resources and adjust workloads accordingly
Ensures timely delivery of projects, adhering to quality standards and within budget constraints
Participates in the evaluation and selection of vendors and products to align with organizational needs
Assists with maintaining vendor relationships, developing, and monitoring SLAs
Processes contract renewals and develop RFPs as necessary
Monitors compliance with industry regulations and organizational policies including HIPAA, PCI and CJIS
Ensures that technology solutions meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues
Facilitates training sessions for users on new or updated systems
Ensures prompt resolution of end-user issues and queries
Gathers feedback from users to guide continuous improvement efforts
Provides technical guidance to support and guidance teams
Ensures best practices are followed in systems design, hardening, and integration
Stays up to date with industry trends and emerging technologies
Collaborates with Business Relationship Managers to understand department needs and translate them into functional requirements
Contributes to strategic planning by identifying opportunities for systems enhancements or new developments
Aligns strategies with organizational goals and objectives
Implements and oversees security protocols for systems, ensuring data integrity and confidentiality
Identifies and collaborates with cyber security analysts to mitigate risks related to systems usage and management
Documents systems architecture, design, policies, and procedures
Prepares and presents regular reports on service/platform status, performance, and utilization
Supervises, mentors, and develops the team, including conducting performance reviews and fostering professional growth
Facilitates effective communication and collaboration within the team
Develops, maintains and tests disaster recovery plans for critical systems
Ensures continuity of services in the event of system failures or other disruptions
Prepares and manages budgets related to Infrastructure services, licensing, maintenance, and support
Monitors and optimizes costs related to systems support and maintenance
Utilizes current countywide and/or department specific software to complete assignments
Qualification
Required
Possess a Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, Engineering, or related field; AND Have had six (6) years of full-time work experience in information technology, which must include three (3) years of supervisory work experience in any of the following: Systems analysis and design. Information Technology Infrastructure Services; OR
Possess an Associate's Degree or equivalent education from an accredited college or university in Computer Science, Information Systems, Business Administration, Engineering, or related field; AND Have had at least eight (8) years of full-time work experience and three (3) years supervisory experience as specified in 1B above; OR
Be a high school graduate or have a certificate of successful completion of the General Education Development (GED) test. Have had at least ten (10) years of full-time work experience and three (3) years supervisory experience as specified in 1B above
Preferred
AWS Certified Developer – Associate certification
Professional Scrum Master Certification
AWS Certified Solutions Architect – Associate
Considerable knowledge of the assigned operating department's goals and objectives which impact their data processing needs
Considerable ability to interpret technical data and IT terminology to department representatives, agency officials, and other lay personnel
Considerable knowledge of various software capabilities, operations, and applications
Considerable ability to establish and maintain effective working relationships with other IT employees and with representatives of user departments and municipalities
Considerable ability to exercise mature judgment and initiative in analyzing problems and recommending solutions
Considerable knowledge of local government programs and operations
Considerable ability to work with a high degree of accuracy in reviewing and processing complex data
Considerable knowledge of data processing practices and procedures as utilized in governmental applications
Considerable ability to prepare and present technical written and oral reports
Considerable knowledge of and ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software
Reasonable experience in driving organizational change through process improvements, automation and leadership
Reasonable knowledge of modern office and record keeping practices, procedures and equipment
Benefits
Competitive pay
Comprehensive benefits
Hybrid schedule
Public-sector benefits
Work-life balance
Company
Oakland County, Michigan Government
With more than 1.2 million residents, Oakland County is composed of 62 cities, townships, and villages.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lois Robbins
Co-founder
EJ Widun
Chief Technology Officer (CTO)
Recent News
DBusiness Magazine
2025-04-08
Crain's Detroit Business
2024-10-31
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