ShipMonk · 3 hours ago
Operations Manager
Pittston, Pennsylvania, United States
Full-time
Onsite
Mid, Senior Level
2+ years expShipMonk is a growth partner for merchants, providing cutting-edge technology and a network of fulfillment centers. The Operations Manager will lead a team within a fulfillment center, focusing on team development, process improvement, and achieving operational goals.
E-CommerceLogisticsSaaSShippingSupply Chain ManagementWarehousing
Responsibilities
Create and maintain a safe work environment for all Associates and Leaders
Operations Managers will lead and develop a team of 3-7 front-line Supervisors and 50-200+ hourly associates
Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed
Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes
Operations Managers create, communicate and maintain quality control policies and continuous improvement initiatives across the team(s), shifts, and fulfillment centers
Proactively identify and lead process improvement initiatives geared towards Safety, Quality, and Productivity
Build and deliver productivity plans by reviewing forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor on a daily and weekly basis
Constantly review and action performance data with your Supervisors, ensuring adherence to, or exceeding operational goals (weekly, daily, hourly)
Partner with other managers to share best practices across shifts and the network
Qualification
Required
2-3 years previous supervisory experience required, preferable within e-commerce, warehousing/distribution industries
Ability to manage, motivate, direct, lead, train and develop other leaders and team members
Effective communication and collaboration skills
Demonstrated ability to exceed target goals and objectives including examples of SLA accomplishments
Strong technical and analytical skills, with moderate to advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc
Preferred
Bachelor's degree highly preferred
1-2 years management experience preferred (refers to salaried and degreed direct-reports, or equivalent)
Operational experience and knowledge across two or more functional areas of e-commerce, warehousing/distribution, or 3PL operation (i.e. Outbound, Inbound, Inventory, Value-add Services (VAS))
Company
ShipMonk
ShipMonk offers direct-to-consumer fulfillment and technology tools for e-commerce companies.
1001-5000 employees
H1B Sponsorship
ShipMonk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (9)
2023 (2)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$365MKey Investors
Periphas CapitalSummit PartnersSJF Ventures
2021-01-27Private Equity· $65M
2020-12-02Private Equity· $290M
2018-10-29Series A· $10M
Leadership Team
Kevin Sides
Co-Founder/Chief Executive Officer
Jan Bednar
Founder & Board Member
Recent News
Seattle TechFlash
2025-08-21
2025-08-13
Company data provided by crunchbase