Resolution Technologies, Inc. · 1 day ago
Enterprise Project Manager (HYBRID)
Columbia, South Carolina Metropolitan Area
Contract
Hybrid
Mid Level
3+ years expResolution Technologies, Inc. is seeking a highly skilled and tenured Enterprise Project Manager to lead teams supporting critical eligibility and enrollment systems for a government entity. The role involves overseeing systems administration, managing diverse staff, ensuring compliance with security standards, and streamlining operations to meet agency needs.
Information ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Spencer Buko
Responsibilities
Oversees and performs systems administration and support activities for Data Operations Hub, Member Management System, Atlassian Suite, and other supporting systems. To include communication and coordination with vendors, Office of Cyber Security, Enterprise Architecture, etc
Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives. These teams perform Production Support, Helpdesk, Interface Support, and Operational activities
Identifies and mitigates operational issues and ensures decisions and actions are well-documented
Handles internal and external escalations and requests and ensures they are satisfactorily resolved, communicating issues and outcomes to appropriate personnel. Ensures work is assigned appropriately and escalations are resolved in a timely and effective manner
Ensures compliance with security (CMS, SSA, etc.) and monitors all findings and recommendations to completion. Serves as SME for system operations during audits and security tests
Works with contract monitor to ensures SLAs are set and monitored
Responds promptly to inquiries and ensures data operations support agency needs
Promotes workforce engagement and a safe, professional, and productive work environment for all team members
Monitors product, support, and maintenance licensing and engages with contract monitors and Bureau Chief to procure and maintain licensing necessary to effectively support the agency's needs for the product
Ensures licensing, infrastructure, and support needs are met
Implements and monitors operational processes including change, release and incident management. Follows Standard Operating Procedures and alerts team when practice differs from SOP
Identifies opportunities to streamline usage and reduce costs
Produces dashboards and reports to communicate system status to leadership
Qualification
Required
3+ years of prior experience managing system operations and or administrative functions
3+ years of experience in project management – managing system operations and/or administrative functions
Ability to provide incident management on call and after hours
Ability to manage external vendors
Experience managing a ticketing system for application support
Preferred
Prior experience managing operations of Medicaid Enterprise systems
Ability to manage work and provide guidance to employees
Ability to make presentations and prepare reports
AWS Cloud Certifications
Atlassian Administration
Company
Resolution Technologies, Inc.
Resolution Technologies, Inc. is an IT company which provides IT Staffing, Executive Searches, Contract Placements, Finance & Sales Staffing
51-200 employees
Funding
Current Stage
Growth StageRecent News
SEC
2024-12-11
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