Beyond Finance · 21 hours ago
Associate IT Support Specialist
Atlanta, GA
Full-time
Onsite
Mid Level
$60K/yr - $75K/yr
3+ years expBeyond Finance is dedicated to helping individuals escape debt and achieve financial stability. The Associate IT Support Specialist will focus on minimizing end-user downtime, optimizing production uptime, and improving user experience through hands-on IT support and system administration tasks.
BlockchainCryptocurrencyFinancial ServicesFinTech
Responsibilities
Installation and maintenance of office networking, conferencing equipment, AV equipment and workstations ensuring all equipment are mission-ready
Ensure best-in-class tech experiences for new hires during training sessions. Including device setup, first-time logins, and equipment distribution
Provide white-glove level of support with a responsive, communicative and professional attitude
Maintain a meticulous inventory of all tech equipment and ensure we are properly stocked with necessary devices and peripherals
Assist with the deployment of software and security patches on Mac and Windows machines
Identify and resolve OS, software and hardware issues for Windows and MacOS
Manage and troubleshoot SSO issues relying on your experience with SAML and SCIM
Learn to identify and resolve endpoint/networking issues at scale by using DEX platforms and scripts
Help identify manual processes which can be automated using our existing platforms/toolset
Contribute action plans for approval
Maintain the 'Source of Truth' by creating/updating clear, concise knowledge base articles for both end-users and the internal IT team
Monitor escalation channels and queues to provide T1/T2 support channels
Share best practices and troubleshooting knowledge with T1/T2 peers
Identify issue trends and bugs to IT Engineering and Security teams
Assist IT Engineers with investigations and incidents involving Google Workspace, Slack, Zoom and AD/MDM
Qualification
Required
3 years of experience in IT support
Ability to quickly resolve issues with Windows/Mac hardware as well as networking issues
Experience with Call Center Software, SSO, MDM, Powershell, Bash, Google Workspace, Azure, OS Imaging, Windows, MacOS
Ability to troubleshoot OS, software and hardware issues for Windows and MacOS
Experience with endpoint management and imaging
Ability to manage and troubleshoot SSO issues relying on experience with SAML and SCIM
Ability to assist with the deployment of software and security patches on Mac and Windows machines
Ability to maintain a meticulous inventory of all tech equipment
Ability to provide white-glove level of support with a responsive, communicative and professional attitude
Ability to create/update clear, concise knowledge base articles for both end-users and the internal IT team
Ability to monitor escalation channels and queues to provide T1/T2 support channels
Ability to share best practices and troubleshooting knowledge with T1/T2 peers
Ability to identify issue trends and bugs to IT Engineering and Security teams
Preferred
Experience with scripting languages like Python, Bash, or PowerShell
Experience with DEX platforms and scripts
Experience with Google Workspace, Slack, Zoom and AD/MDM
Benefits
Considerable employer contributions for health, dental, and vision programs
Generous PTO, paid holidays, and paid parental leave
401(k) matching program
Merit advancement opportunities
Career development & training
Company
Beyond Finance
Beyond Finance provides financial services to help individuals overcome debt and gain financial peace of mind.
1001-5000 employees
H1B Sponsorship
Beyond Finance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (22)
2023 (14)
2022 (4)
2021 (13)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$805MKey Investors
Comvest Credit Partners
2023-08-22Debt Financing· $635M
2021-02-08Debt Financing· $110M
2021-01-01Series Unknown
Leadership Team
Lou Antonelli
Executive Vice President & Chief Operating Officer
Ruchir Doshi
Director of Product Management
Recent News
2026-01-06
2025-12-29
Company data provided by crunchbase