Hanley Energy · 8 hours ago
Global Service Account Manager (53331)
Ashburn, VA 20147
Full-time
Onsite
Mid, Senior Level
$70K/yr - $105K/yr
5+ years expHanley Energy is a company focused on providing advanced service solutions, and they are seeking a Global Service Account Manager to develop and manage relationships with key global clients. The role involves ensuring customer satisfaction, overseeing service delivery, and collaborating with various teams to optimize performance.
EnergyIndustrialPower GridProduct Design
Responsibilities
Account Ownership: Serve as the primary liaison for global service accounts, ensuring consistent engagement, communication, and strategic alignment
Customer Relationship Management: Develop trusted advisor relationships with customer stakeholders and executive sponsors
Service Delivery Oversight: Align with the global service operations to ensure delivery meets or exceeds contractual SLAs and KPIs
Strategic Planning: Develop and execute account strategies that support long-term business growth, renewal, and customer retention
Financial Management: Oversee global service contracts, budgets, forecasting, and profitability targets
Issue Resolution: Lead or support escalation management and coordinate cross-functional teams to resolve complex service challenges
Performance Reporting: Deliver regular account performance reviews, meet service targets quarterly and annually
Collaboration: Partner with Sales, Engineering, and Operations to ensure seamless integration between service delivery and project activities
Continuous Improvement: Identify opportunities to optimize service performance, customer satisfaction, and operational efficiency
Global Coordination: Align regional service teams under a unified global strategy to ensure consistency across markets and time zones
Qualification
Required
Bachelor's degree in business, Electrical Engineering, or related field
5+ years of experience in service account management, or client success roles, preferably in a global or technical services environment
Proven track record in managing multi-site, multinational client accounts
Strong understanding of SLAs, service contracts, and lifecycle management
Excellent communication, negotiation, and stakeholder management skills
Financial acumen with experience in budgeting, forecasting, and margin management
Experience with Salesforce, SAP, Smartsheets
Ability to travel domestically and internationally as required
Company
Hanley Energy
Hanley Energy designs, supplies, installs, and supports critical power and energy management solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-11-04Acquired
Leadership Team
Peter Huddleston
Chief Financial Officer, North America
Recent News
Think Business
2026-01-11
2026-01-05
2025-12-26
Company data provided by crunchbase