Sonesta International Hotels · 7 hours ago
Host/Hostess, Jazz Playhouse
New Orleans, LA
Full-time
Onsite
New Grad, Entry LevelSonesta International Hotels is the 8th largest hotel company in the U.S., known for its diverse portfolio of properties. The Host/Hostess is responsible for greeting guests, seating them, and providing menus in a friendly and professional manner, while maintaining service standards and assisting in training new staff.
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Responsibilities
Greets guests, escorts them to tables, and provides menus in a timely fashion
Performs proper checkout at the end of shift as outlined inside work checklist
Follow all appropriate systems outlined in the Service Manual
Maintain service standards set forth in the Service Manual
Follows guidelines for guest recovery, as necessary
Responsible for the cleanliness and maintenance of service area and tools
Must return all items to their properly zoned location
Must use tools in the proper manner as outlined in the Service Guidelines
Attends all ongoing training sessions
Assists in the training and mentoring of new staff
Follow all prescribed systems of organization and cleanliness
Maintain levels of quality and service as outlined in the service manual
Complete all before, during and after shift paperwork
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: + Greet or welcome everyone, warmly with a smile + Use eye and ear contact and guest’s name + Establish/anticipate needs + Solve and own all requests/complaints + Thank everyone
Qualification
Required
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
Strong communication skills – writes clearly and informatively
Appropriate professional appearance and demeanor
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
Demonstrates accuracy and thoroughness; Monitors own work to ensure quality
Completes work in timely manner
Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
Asks for and offers help when needed
Benefits
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Company
Sonesta International Hotels
Sonesta facilitates a number of hotels and resorts that provide professionals, couples, and families with accommodations.
Founded in 1937
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Murray
President & CEO
Jordan Langlois
Senior Vice President, Franchise Operations at Sonesta Hotels / RLH Corporation
Recent News
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