The Church of Jesus Christ of Latter-day Saints · 3 hours ago
S&I Support Intern
United States
Internship
Remote
InternThe Church of Jesus Christ of Latter-day Saints is seeking an S&I Support Intern to provide valuable educational experiences. The role involves performing technical support tasks, troubleshooting application issues, and collaborating with teams to enhance user experience with S&I applications.
Non ProfitReligion
No H1B
Responsibilities
Provide Tier-2 technical support via email, chat, support ticketing systems, and virtual meetings
Troubleshoot and resolve application issues, escalating when appropriate with clear documentation
Maintain reliable and efficient communication across support tiers to ensure streamlined workflows and consistent customer experiences
Collaborate with product managers, software developers, and other support teams to clarify issues, provide context, and drive resolution
Help end users understand and effectively use S&I applications by explaining solutions in clear, user-friendly language
Create, review, and maintain knowledge base articles and support documentation for the S&I Support website
Moderate and respond to questions in community forums as assigned
Maintain professional work habits by demonstrating accountability, timely communication, and active participation in meetings
Assist in support efforts by actively participating in projects as assigned by management
Qualification
Required
Currently enrolled in a college or university or graduated within the past year
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook
Strong organizational skills with the ability to manage multiple tasks and priorities
Demonstrated ability to learn new software and technical concepts quickly
Excellent written and verbal communication skills, with an emphasis on explaining technical information clearly to non-technical users
Self-motivated, dependable, and detail-oriented
Collaborative team player with a willingness to ask questions and contribute ideas
Preferred
Experience with support ticketing or case management systems (ServiceNow experience preferred)
Company
The Church of Jesus Christ of Latter-day Saints
"This work is so liberating: to be employed in an organization wherein we have the ultimate freedom to use true principles of the restored gospel of Jesus Christ in our work each day.
Founded in 1830
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew McFadden
Human Resources Business Partner
Annette Tucker-Matkin
Senior Human Resources Business Partner
Recent News
The Salt Lake Tribune
2024-04-07
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