ShiftCode Analytics, Inc. · 10 hours ago
Global Service Delivery Manager : Grant Thornton
United States
Full-time
Remote
Director/Executive
10+ years expShiftCode Analytics, Inc. is seeking a Global Delivery Services Lead who will play a critical role in building, scaling, and optimizing the Global Delivery Center ecosystem across EMEA, APAC, and LATAM. The role involves establishing foundational processes, governance, and operational standards to expand regional GDC locations and grow the global delivery workforce to over 500 resources.
AnalyticsConsultingInformation Technology
No H1B
Responsibilities
Lead the development and implementation of the GDC foundational framework, including governance, operating model, processes, KPIs, knowledge management, and workforce planning
Establish repeatable onboarding playbooks, transition processes, and center-of-excellence practices to support growth to 500+ delivery resources across regions
Lead the end-to-end transition and rollout of the IT service catalogue to new and existing GDC locations
Partner with Senior Directors and Managing Directors across Infrastructure, Service Desk, Cloud, Applications, Security, and other towers to ensure seamless transfer of services
Oversee documentation, SOP creation, knowledge base development, and operational integration for all transitioned functions
Serve as the executive point of contact for global delivery expansion initiatives
Collaborate closely with senior operational and practice leaders to align on resourcing, performance standards, and delivery expectations
Drive strong cross-functional alignment between corporate, regional, and local GDC teams
Establish performance metrics, reporting structures, and continuous improvement programs across all regional GDCs
Implement global delivery best practices, automation opportunities, and standardization to ensure consistency and scalability
Champion a culture of quality, innovation, efficiency, and client-centric delivery
Qualification
Required
10+ years of experience in IT service delivery, shared services, global operations, or managed services environments
Proven track record in building or scaling IT shared services or global delivery centers across multiple regions
Strong understanding of ITIL-based operations, global service delivery, and multi-tower integration
Exceptional communication, presentation, and executive-level influencing skills
Fluent and professional English—verbal and written
Demonstrated ability to work in complex, multinational environments and collaborate effectively with senior leadership
Preferred
Experience in nearshore/offshore delivery models
Background in enterprise-level IT operations (Service Desk, Infrastructure, Cloud, Security, Applications, etc.)
Experience in high-growth environments with large-scale ramp-ups (200–500+ resources)
PMP, ITIL, or similar certifications are a plus
Company
ShiftCode Analytics, Inc.
ShiftCode Analytics Inc is a Tampa, FL based firm formed with one sole purpose of delivering best and quick services to its clients nationwide.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase