Astrica · 4 days ago
ServiceNow Product Owner
United States
Full-time
Remote
Senior Level, Lead/Staff
$110K/yr - $163K/yr
8+ years expAstrica is seeking a highly skilled ServiceNow Product Owner to join their team and act as the primary liaison between the ServiceNow platform team and business and technology stakeholders. The role focuses on Employee Workflows, leading workshops, gathering business requirements, and facilitating training sessions to ensure effective adoption of the ServiceNow platform.
Information Technology & Services
Responsibilities
Lead workshops! Lead functional discovery and functional process workshops / working sessions leveraging the Astrica agile methodology
Solve problems! Gather business requirements and translate them into workable solution specifications in the form of user stories and acceptance criteria
Advocate for best practices! Define industry and client-specific business processes and identify opportunities for business process optimization
Enable our clients! Facilitate training sessions and workshops for end-users and IT staff to ensure effective and continued adoption of the ServiceNow platform. Develop functional process guides, workshop materials and techniques
Drive Quality Solutions! Engage in and support functional testing as needed, oversee user acceptance testing (UAT), as well as deployment and go-live activities, ensuring a smooth transition to the ServiceNow platform
Be the business process SME throughout the lifecycle of all engagements
Win with us! Support sales efforts, as needed
Qualification
Required
3+ years of ServiceNow platform experience with a comprehensive understanding of the product suite
ServiceNow CSA or higher ServiceNow certification
8+ years of related client-facing professional consulting experience, preferably with ServiceNow
Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment
Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories
Ability to lead client-facing workshops and meetings and conduct calls with customers independently or in support of business process/requirements gathering efforts
Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects
A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features
A calm, adaptable, and driven approach to both client engagements and internal efforts/teams
A love of working in a fast-paced, collaborative, and adaptive environment with smart and fun people
Preferred
ITIL v3 / v4 certification
Experience with additional ServiceNow application areas
Benefits
An organization-wide focus on learning and development
Great pay package
Unlimited vacation
A whole array of top-notch benefits
An award-winning culture
Company
Astrica
Astrica is a IT services company that specilizes in intelligent automation, cloud, integration, ML, and digital transformations.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2022-01-01Seed
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