Exelon · 22 hours ago
Services Analyst - IT (Emergency Preparedness and Risk Management )
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
$86K/yr - $118K/yr
2+ years expExelon is leading the energy transformation, and they are seeking a Services Analyst to support the IT organization’s emergency preparedness and storm response efforts. This role involves coordinating storm duty schedules, overseeing communication channels, and maintaining training materials to ensure operational readiness for IT personnel during emergencies.
Clean EnergyCommunitiesEnergy
Responsibilities
Coordinate storm duty schedules, confirm assignments, and support seasonal planning for storm readiness and incident support. Provide real-time assistance during declared storms, including training and collaboration with ERMs and BDs
Operational Monitoring & Communications: Oversee the EP Services and ITORM inbox and feedback channels, manage backlog items, and provide timely updates during working meetings
Lead Detailed Checklist Training, ITORM and IT ERO Office hours, and Post-Storm Review sessions. Maintain training materials and develop microlearning content
Change Management & Content Development: Create and distribute communications, guides, and job aids. Support planning for newsletters, campaigns, and meeting logistics
Maintain IT ERO and ITORM Hubs, SharePoint, and Teams channels. Assist with system health checks and provide backup coverage for storm roles during weather events
Perform, document, and assist in planning work activities relating to IT service portfolios or products in support of our business partners within the confines of financial commitments. Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager
Maintain engagement with business and IT partners
Assist less experienced personnel
Proactively build business/IT knowledge to provide solutions
Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model
Qualification
Required
Bachelors degree and typically 2 to 5 years related experience in Information Technology or 6 to 9 equivalent combination of education and work experience in lieu of degree
Proficient in Microsoft Excel
Knowledge of utility business practices and processes
Strong problem solving skills
Excellent communications skills (written and verbal)
Preferred
Bachelors degree in Computer Science preferred
General knowledge of MS365 products
Benefits
Annual Bonus for eligible positions: 10%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more
Company
Exelon
Exelon Corporation is a utility services holding company that provides services for energy generation businesses in the United States.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$900M2025-12-01Post Ipo Debt· $900M
2019-09-25IPO
Leadership Team
Calvin Butler
President and Chief Executive Officer
M. Bridget Reidy
Executive Vice President and Chief Operating Officer of Exelon
Recent News
2026-01-09
2025-12-24
Company data provided by crunchbase