Pacaso · 2 hours ago
Home Manager, Napa Valley
Napa, CA
Full-time
Onsite
Mid Level
$80K/yr - $90K/yr
3+ years expPacaso is a company dedicated to enriching lives through innovative second home ownership. The Home Manager will provide services to owners, ensuring their homes are well-maintained and their experiences are positive throughout their ownership journey.
MarketplaceProperty ManagementPropTechReal EstateReal Estate InvestmentResidential
Responsibilities
Ensure ultimate owner satisfaction with their Pacaso home and experience, including delivering of our service promise of a consistently clean and well-maintained home
Serve as primary Point-of-Contact for Homeowners in your assigned Markets
Manage the day to day operations within your portfolio which can include; vendor management, project management, asset management and owner experience
Ensure homes are consistently at a stay ready status through onsite inspections, inventory restocks, cleaning assessments, property needs
Responsible for property financials, creation and management of annual budgets and facilitate owner votes
Be the expert of every Pacaso home in your portfolio
Create home manuals explaining the functionality and features of the homes to Owners
Proactively keep owners updated on the status of their work orders and requests as well as any upgrades and maintenance planned for the home
Utilize Pacaso integrated platforms to assist in managing the health of your portfolio
Communicate with owners prior to their stay to set expectations on the status of all work orders and owner requests
Check-in with owners throughout their stay to ensure the stay experience is positive
Act as liaison between Homeowners when issues arise during their stay or throughout their lifecycle as a Pacaso owner
Ability to resolve conflict with owners throughout their lifecycle as well as community partners such as; vendors, neighbors etc
Anticipate the owner’s needs by delivering surprise and delight moments to owners
Assist in strengthening the owner’s bond with their home and boosting the owner’s sharing of their Pacaso experience with family and friends
Inspect the work of high-quality local service partners and providers aligned to our owner experience promise & service standards
Partner closely with sales, product, and marketing to align objectives and workflows and provide owner-centric perspective and feedback
Promote a highly collaborative, owner-centric, data-driven culture that challenges norms with a bias toward action
Qualification
Required
3 - 5 years of experience in service-driven property management and/or hospitality operations
Experience working in property management or accounting software and ability to learn new platforms
Strong background in property financials, creation and management of annual budgets
An affinity for customer service and satisfaction
Flexibility in scheduling, this role will regularly have to work weekends
Strong organizational, written and verbal communication, and problem-solving skills
A self-starter with strong customer-first sensibilities
A willingness to roll up your sleeves to get the job done
Basic handiness with simple tools (screwdriver, wrench, etc.)
Technical aptitude with basic home systems (wifi, sound systems, televisions, smart home appliances, etc.)
Have a high energy, positive, and professional attitude
You are detail-oriented, extremely organized, capable of dealing with ambiguity
You currently reside in, or within commuting distance of the Napa Valley
Preferred
Strong, progressive experience in hospitality service operations or residential property management preferred
Benefits
Competitive salary and stock options.
Unlimited, flexible PTO for exempt employees.
Excellent medical, dental and vision insurance.
Sponsored memberships to One Medical, Ginger and Carrot.
401(k) to help you save for the future.
Paid maternity and paternity leave.
Generous home office stipend and monthly cell phone reimbursement.
Quarterly remote team building events and L&D opportunities.
Company
Pacaso
Pacaso is a proptech company that modernizes the generations-old practice of co-owning a second home.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1.67BKey Investors
Texas Capital BankSoftBank Vision FundMaveron
2025-10-02Undisclosed· $72.5M
2025-09-16Debt Financing· $100M
2025-07-31Undisclosed· $35M
Leadership Team
Austin Allison
Co-Founder & CEO
Daivak Shah
Chief Technology Officer
Recent News
Crowdfund Insider
2026-01-22
Company data provided by crunchbase