Pinnacle Live · 3 hours ago
Network Services Technician - Audio Visual, Event Technology
Miami Beach, FL
Full-time
Onsite
Entry Level
1+ years expPinnacle Live is a premium, in-house AV partner that elevates live event expectations. The Network Services Technician is responsible for managing venue-based networking products and services, including network configuration, maintenance, and customer service inquiries while also participating in AV activities.
Event ManagementEventsVideo Conferencing
Responsibilities
Lead communications with clients and stakeholders regarding networking experience while providing best-in-class customer service
Communicate capabilities to clients in coordination with hotel sales
Manage the installation, configuration and testing of equipment attached to the network (temporary or permanent)
Assists with and/or approves network design and architect of any requested temporary circuits or wireless networks according to client specifications
Troubleshoot and assist client with networking and AV equipment, including client laptops
Prioritize, organize, and execute networking activities and while participating in AV activities including sets, strikes, storeroom maintenance, general customer service and inventory maintenance
Participate in the maintenance of in-house networking systems
Manages sales process for maximum capture of business and revenue
Assists with technical client consultations onsite visits, conference calls, etc
Coordinate with Sales and Operations management in the configuration and setup of client networking needs before group arrival
Coordinate with Event Concierge and Sales Managers to ensure all on-site Networking additions and changes are properly documented
Maintain accurate client event information within the Company’s business systems
Drive inventory processes for all networking equipment inventory
Review daily invoices with client and obtain client’s signature on invoice(s) as needed
Ensure any lost, stolen, or damaged equipment is immediately reported to management
Make sure all Company occupied areas are clean, organized, and up to Company standards
Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking
Comply with all Company policies and procedures
Other duties as assigned
Qualification
Required
High School Graduate or equivalent
Excellent communication skills, both written and verbal, with individuals at all levels of the organization and assigned properties
Strong technical aptitude
Strong understanding of layer 2 & 3 TCP/IP networking principles
Knowledge of layer 2 VLANs, including set-up and configuration
Demonstrated knowledge of virtual private networks (VPN)
Must have a working knowledge of a variety of computer software programs
Work requires continual attention to detail. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
While performing the duties of this job, the employee is regularly required to: sit at a desk, stand or walk for long periods, including up and down stairs, consistently bend and stoop, use hands to hold, handle, or feel, reach with hands and arms, talk, hear and communicate, lift up to 50 pounds occasionally
Preferred
One to Two (1-2) years' exposure to audio visual and/or hospitality industry preferred
Benefits
Generous time off with PTO, holidays and sick/personal days
401k with a contribution match
Insurances; health, vision, dental and more
Company
Pinnacle Live
Pinnacle Live is a premium in-house AV partner that delivers bespoke AV solutions for in-person, virtual, and hybrid meetings and events.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Colin Burke
Sr. Vice President of Sales and Strategic Partnerships
Mike Szymanski
Senior Director of Hotel Partnerships
Recent News
2025-04-21
2025-04-15
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