IntrepidGS · 11 hours ago
IT Systems Specialist
Melbourne, FL
Full-time
Onsite
Entry, Mid Level
2+ years expIntrepidGS is a leading provider of global-scale logistics and technical services, and they are seeking an IT Systems Specialist to serve as the primary liaison between end-users and project team members. The role involves managing day-to-day support for end-user devices, resolving incidents, and ensuring compliance with service level agreements.
Defense & Space
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Responsible for day-to-day procedures related to the identification, prioritization and resolution of end user requests, including the monitoring, tracking and coordinating of service desk functions
Manage processing of incoming requests and incidents via the ticketing system, telephone, email, and walk-ins
Document all pertinent information and the nature of a problem or issue
Ensure requests are resolved in a timely fashion to maintain SLA compliance
Support onsite and remote users
Escalate or dispatch tickets to the appropriate support resources
Help create and maintain a knowledge base of known issues and resolutions
Diagnose complex errors or technical problems and determine proper solutions
Creates, maintains, and distributes desktop images as needed
Administers and supports the company VOIP phone system
Assign and audit software licenses
Minimizes organizational costs and improves operational efficiency through asset management and tracking
Responsible for asset lifecycle for laptops, desktops, printers, scanners, etc
Annual physical inventory of all IT related assets
Maintaining IT asset standards and procedures and conducts reports to determine ISO 27000/NIST compliance
Use effective judgment and professional initiative to develop effective and constructive solutions to customer and end user support issues, queries, challenges and escalations
Provide all day-to-day support for the PC/Endpoint technology for their primary work location; and supplemental remote support for alternate locations when needed
Responsible for enforcing IT standards set by senior management within IAP Information Technology and IAP Cyber Security Teams
Manage e-waste disposal in accordance with IAP Corporate policies and platform at their primary work location
Qualification
Required
Associates degree related to job duties
Two years of experience may be substituted for each missing year of education
Exceptional communication and interpersonal skills
Dynamic troubleshooting and critical thinking ability
Proficiency to excel in team environments
Responsible for day-to-day procedures related to the identification, prioritization and resolution of end user requests
Manage processing of incoming requests and incidents via the ticketing system, telephone, email, and walk-ins
Document all pertinent information and the nature of a problem or issue
Ensure requests are resolved in a timely fashion to maintain SLA compliance
Support onsite and remote users
Escalate or dispatch tickets to the appropriate support resources
Help create and maintain a knowledge base of known issues and resolutions
Diagnose complex errors or technical problems and determine proper solutions
Creates, maintains, and distributes desktop images as needed
Administers and supports the company VOIP phone system
Assign and audit software licenses
Minimizes organizational costs and improves operational efficiency through asset management and tracking
Responsible for asset lifecycle for laptops, desktops, printers, scanners, etc
Annual physical inventory of all IT related assets
Maintaining IT asset standards and procedures and conducts reports to determine ISO 27000/NIST compliance
Use effective judgment and professional initiative to develop effective and constructive solutions to customer and end user support issues, queries, challenges and escalations
Provide all day-to-day support for the PC/Endpoint technology for their primary work location; and supplemental remote support for alternate locations when needed
Responsible for enforcing IT standards set by senior management within IAP Information Technology and IAP Cyber Security Teams
Manage e-waste disposal in accordance with IAP Corporate policies and platform at their primary work location
Preferred
A+, Security+ and Network+ certifications are desired
May require travel
May be required to attain SECRET clearance
Company
IntrepidGS
At Intrepid Global Solutions, we lead the way in mission-critical support where others can’t.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-01-22Acquired
Leadership Team
Dean Parrish
Sr HR Business Partner
Recent News
Business – Latest Financial & Stock Market News | New York Post
2026-01-01
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