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Agora · 22 hours ago

Customer Onboarding Specialist - Austin

TX, Austin, US

Full-time

Hybrid

New Grad, Entry Level

$65K/yr - $70K/yr

Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. They are seeking a detail-oriented and data-driven Customer Onboarding Specialist to manage the onboarding and implementation process for new clients, ensuring a smooth transition and exceptional customer experience.

FinTechPropTechReal EstateReal Estate InvestmentSoftware

Growth Opportunities

Responsibilities

Lead and manage the end-to-end onboarding process for new clients, ensuring a seamless transition from sales to implementation

Build and maintain strong client relationships, providing guidance and support throughout the onboarding journey

Manage and analyze large data sets, using Excel and spreadsheets to ensure accurate and efficient data migration

Collaborate closely with cross-functional teams (Sales, CS, Product, and Operations) to ensure client needs are met

Proactively address customer inquiries and troubleshoot any issues that arise during onboarding

Maintain a high level of accuracy, organization, and attention to detail across all onboarding tasks

Qualification

ExcelProject managementCustomer serviceData analysisCommunication skills

Required

Strong communication skills with the ability to articulate complex concepts clearly and concisely

Proficiency in Excel (data cleaning, formulas, pivot tables, etc.)

A genuine passion for working closely with customers, understanding their needs, and delivering exceptional service

Strong project management skills — able to manage multiple clients and timelines simultaneously

A proactive, solution-oriented mindset with strong ownership and accountability

Prior experience in a customer-facing role, preferably within SaaS - an advantage

Company

Agora

Agora is a comprehensive platform empowering firms with efficient workflows and seamless operations to scale their businesses.

Founded in 2019

Tel Aviv, Tel Aviv, ISR

51-200 employees

http://agorareal.com

Funding

Current Stage

Growth Stage

Total Funding

$63.89M

Key Investors

Qumra CapitalInsight PartnersAleph

2024-05-16Series B· $34M

2022-08-17Series A· $20M

2021-11-03Seed· $9M

Leadership Team

Bar Mor

Co-Founder & CEO

Lior Dolinski

Co-Founder, CPO

Recent News

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Company data provided by crunchbase