Connection · 1 day ago
Software and Warranty Operations Associate - PCC
US-NH-Merrimack
Full-time
Onsite
New Grad, Entry Level
$22.28/hr - $27.85/hrConnection is a company that guides the connection between people and technology. They are seeking a Software and Warranty Operations Associate to assist the Software and Warranty Operations Specialists Team in monitoring the lifecycle operations of software licenses, cloud activations, and warranty business, while performing administrative and purchasing tasks in a fast-paced environment.
ComputerEnterprise SoftwareGovernmentInformation ServicesInformation TechnologyService IndustrySoftware
No H1B
Responsibilities
Assists purchasing activities to learn and gain an understanding of the customer vendor contracts/agreements and program rules for an assigned business segment, including (but not limited to): price lists from vendors/distributors, SKUs, how best cost is negotiated, audits purchase orders for compliance to vendor program specifications and internal controls, ensures internal controls are followed, research and updates ETA’s to set appropriate customer expectations, obtains vendor/distribution authorizations for customer returns and generates reports to support the daily purchasing operations. The Associate uses the activities and reporting to learn the lifecycle operations
Monitors team queue, reassigning cases as needed. Submits requests and actions case management regarding the overall lifecycle of Software License, Cloud, Activations and Warranty business within established Service Level Agreements, including (but not limited to): Orders, ETA, Returns, Activation and Registrations
Takes appropriate actions necessary to activate and/or register customer purchases based on vendor requirements. Tracks deliverable to close out orders and assists in revenue recognition
Develops and maintains relationships and webinars, and conversations with the vendors’ and supplier inside support
Qualification
Required
Basic ability in Microsoft 365 Business applications which include Outlook, Word, Excel, PowerPoint, Teams, Visio, and SharePoint
Attention to detail in composing, keying, and proofing professional business materials
Articulate with ability to express oneself clearly and professionally in written and oral communication
Discreet with demonstrated ability to work in a confidential executive environment using good judgment while acting as an ambassador for the company
Routine problem solver in situations where most problems have occurred before and solutions are familiar with ability to identify when a situation needs to be escalated for a non-standard resolution
Process change champion with ability to identify process improvements and system enhancements in a changing environment
Basic working knowledge of Cloud, Software, Activations and Warranty operation processes and procedures with ability to advise and train team members
Self-directed with the ability to work independently, prioritize and meet fixed service levels
Quick study with ability to master a situation or learn new things with minimal direction or training
Benefits
401k plans
Medical insurance
Free therapy visits
Mental health coaching and tools
Meditation resources
Generous paid time off package
Wellness and Volunteer Time Off days
Company
Connection
As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation.
Founded in 1982
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-03-06IPO
Leadership Team
Timothy McGrath
President & CEO
Recent News
2025-02-06
2025-02-06
Seeking Alpha
2025-02-06
Company data provided by crunchbase