Ardent Credit Union · 7 hours ago
Branch Supervisor
Wayne, PA
Full-time
Onsite
Senior Level
5+ years expArdent Credit Union is seeking a Branch Supervisor to oversee branch staff and ensure a welcoming environment for members. The role involves managing daily operations, developing a motivated team, and promoting credit union products to meet sales goals.
BankingFinanceFinancial Services
Responsibilities
Assist with the management of daily operations of the branch and ensures that procedures are followed in alignment with credit union’s expectations
Assist in the development of a highly motivated team and results-oriented individuals through effective leadership practices
Help to ensure adequate staffing levels are in place to maintain efficient team performance
Conduct and document individual monthly coaching/mentoring sessions to develop cross selling skills and promote career development
Promote positive attitudes, cooperation, teamwork and desire to cross-sell credit union products and services
Support the direction and coordination of programs, projects, and activities in assigned branch
Monitor, maintain knowledge and ensure compliance for IRA’s, Loans, OFAC, deposit, products/services and policies
Oversee ATM, Shared Branch, and Branch Settlement
Able to open and close the branch, when needed
Responsible for the QC all applications
Complete and submit weekly sales plans documenting weekly results to Market Manager and/or VP Service and Sales
Develop strategies to generate feedback on new ideas to improve service effectiveness of the branch on an ongoing basis
Responsible for proper and timely deposit of credit union funds
Assist with the management of the branch office with responsibility for its overall physical maintenance and security
Research and resolves member problems and complaints in a timely fashion
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
Network to improve the presence and reputation of the branch and company
Perform other duties as required
Qualification
Required
Dynamic personality with excellent written and verbal communication skills
Effective written and verbal communication skills
Thorough knowledge of organization's policies/procedures and credit union's service philosophy
Thorough knowledge of credit union products and services
Thorough knowledge of credit union's in-house computer system
Thorough knowledge of credit union deposit and lending functions
Strong interpersonal and presentation skills
Demonstrated ability to provide courteous and professional service to members
Ability to assist with supervising, organizing, training and evaluating staff
Demonstrated sales ability and capacity to encourage sales functions through professional leadership skills
Thorough knowledge of safety and security procedures for false alarms, robberies, bomb threats and extortion
High School diploma or equivalent
Financial Service experience normally acquired through at least 5 years working in a lending/Customer Service capacity in a Financial Institution
Preferred
Two years management experience preferred
Company
Ardent Credit Union
Ardent Credit Union is a banking and financial service provider company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Werner
President/CEO
Joseph Conners
Chief Financial Officer
Recent News
2025-04-21
Company data provided by crunchbase