Foundation for California Community Colleges · 13 hours ago
Training Coordinator, Community Impact Call Center
United States
Full-time
Remote
Entry, Mid Level
$25/hr - $26.25/hr
2+ years expFoundation for California Community Colleges is seeking a Call Center Operations Coordinator to support the Community Impact Call Center (CICC). In this role, you will oversee training, manage onboarding activities, and ensure effective learning experiences for staff while providing exceptional customer service to families accessing social services.
Higher EducationNon ProfitSocial Assistance
Responsibilities
Facilitate virtual and in-person classroom training sessions as needed, delivering a professional, creative, and engaging learning experience
Use Foundation Forward to create and manage training courses and classes that align with organizational goals and employee development needs
Collaborate with Operations to identify performance quality gaps and implement timely training interventions to improve efficiency and effectiveness
Facilitate new hire onboarding, learning, and development sessions in partnership with Operations, ensuring alignment with organizational policies and procedures
Propose, pilot, and evaluate the effectiveness of new training programs and content, ensuring they address organizational needs and enhance employee skills
Develop, implement, and maintain internal training policies and procedures to support consistent and effective learning experiences
Track training completion and manage onboarding activities for new employees, ensuring all records are accurate and up to date
Support queue management by monitoring incoming calls or case escalations in real time and assisting as needed to meet service levels or call center senior leadership requirements
Participate in department initiatives, projects, and other tasks as assigned by call center leadership
Partner with the QA Supervisor to conduct needs, learner, and task analyses, identifying the best training design and delivery methods
Shadow new employees post-training to ensure knowledge retention and application of learned skills in real-world scenarios
Qualification
Required
Must live in California
Limited Term Position through 10/30/2026
Advanced proficiency with Microsoft Office Suite, database software applications, and other office equipment required
2 + years of call center / customer service training experience
Excellent oral presentation skills, interpersonal communications and writing skills
Excellent communication skills with presenting, editing and writing
Ability to build and maintain collaborative working relationships with a diverse staff and customer base
Knowledge of the Call Center environment
Ability to work remotely and navigate various technology platforms (Zoom, MS Office Suite-Teams, Outlook, other database programs, Google Suite, etc.)
Preferred
We're recruiting for mission-driven, passionate, equity-minded individuals with a strong desire to impact and change people's lives for the better
Our work holds great weight and responsibility, and the opportunity to impact the lives of millions
Innovation, creativity, collaboration, and entrepreneurship are encouraged as employees work to achieve organizational goals
FoundationCCC blends the impact of a non-profit, the culture of an entrepreneurial start-up, and the scale of a state agency
Team members are hired for their expertise in niche areas across our areas of impact and higher education overall, and for their knowledge of business, philanthropy, technology, communications, and more
We have a commitment to professional development and an emphasis on shared leadership, to ensure growth for employees and the organization overall
Benefits
Competitive compensation, generous PTO, holidays
Medical, dental, and vision plans, Flexible Spending Accounts, and Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings
CalPERS retirement program and optional 403(b) and 457 Retirement plans
Tuition reimbursement
Public Service Loan Forgiveness certified employer
Company
Foundation for California Community Colleges
Foundation for California Community Colleges is built to benefit and enhance the missions of the California Community College system.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$7.7MKey Investors
California Jobs FirstThe California EndowmentLumina Foundation
2025-08-28Grant· $3M
2022-06-13Grant· $3.7M
2022-01-18Grant· $1M
Leadership Team
Keetha Mills
President and Chief Executive Officer
Scott Travasos
Chief Financial Officer
Recent News
The Business Journal
2025-08-30
Company data provided by crunchbase