Global Technical Talent, an Inc. 5000 Company · 16 hours ago
Help Desk Analyst 1
Augusta, ME
Full-time
Onsite
New Grad, Entry LevelGlobal Technical Talent is an Inc. 5000 Company seeking a Help Desk Analyst 1. The role involves providing technical support for courtroom technology, including desktop and laptop computers, audiovisual equipment, and assisting with help desk trouble tickets.
CRMHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of: Desktops / Laptops of various operating systems, Printers and Scanners, Audio / Video equipment use and setup, User VOIP desk-sets, Document Camera, Audio listening equipment, General presentation software
May be asked to host remote video proceedings in special circumstances
Must be able to diagnose and fix tier 1 computer issues
Assists with help desk tier 1 trouble tickets
Participates in the development of the Judicial Branch technical plans and coordinates activities with Client members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues
Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state
Supports hardware (e.g. Mixer) and software used to take an electronic record
Helps ensure that all information systems operate in a secure, reliable manner
Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status
Assists in drafting and documenting department and operational procedures
Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology
Assists with presenting information technology training to both individual employees and groups of employees at the Judicial Branch
Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc
Performs other duties as required
Significant amount of reimbursed in-state travel required
Qualification
Required
Experience with and supporting videoconferencing equipment and audiovisual equipment
Basic working knowledge of audio equipment
Experience diagnosing and fixing tier 1 computer issues
Ability to work in high stress environments required
Must have and maintain a valid driver's license
Ability to communicate in layman terms to users
Ability to learn and retain technical training
Ability to plan, prioritize, and complete varied and competing work assignments
Ability to work with modern audio/video/computer equipment and technologies
Outstanding communication and people skills
Excellent time management skills
Excellent customer service skills
Ability to see a project through completion
Excellent problem-solving abilities and creative thinking abilities
Knowledge of outdated, current, and upcoming technology equipment and software
Preferred
Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.)
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
Company
Global Technical Talent, an Inc. 5000 Company
Global Technical Talent (GTT) is a leading provider of Total Talent Solutions and a proud subsidiary of Chenega Corporation(www.chenega.com), a Native American corporation with over $1.5 billion in revenue and 7,200 U.S.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mario Moussa
Director of Strategic Partnerships
Company data provided by crunchbase