Maiden Home · 9 hours ago
Design & Client Advisor
New York, NY
Full-time
Onsite
Entry, Mid Level
$65K/yr - $80K/yr
2+ years expMaiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives. They are looking for an ambitious and talented Design & Client Advisor to provide world-class consultation and support to their clientele.
E-CommerceE-Commerce PlatformsRetail
Responsibilities
Provide consultative guidance via phone and email to our Consumer and Trade clients, ensuring our clients receive white glove service
Use proper judgement and brand instincts to solve client issues through collaboration with Operations, Sales, and Product
Develop a deep understanding of Maiden Home products and guide our clients through recommendations, materials, and finishes
Work with the Brand team to understand the Maiden Home tone of voice, and utilize it in daily interactions with our clients. Master the Maiden Home Brand & adapt written and spoken communications to align with Maiden Home Tone of Voice
Over time, find opportunities to generate incremental sales through drafting and closing invoices with clients
Develop long-lasting client relationships through clienteling post-purchase & supporting for the order lifecycle, driving client loyalty & retention
Work with senior leadership on special projects and initiatives that make the Client Advisory function more efficient
Qualification
Required
2-5 years in a client-facing role at a design-adjacent firm or luxury brand in Sales, Operations, Project Management, Interior Design, Sales Support, Customer Success, etc
Desire and availability to consistently work both weekend days on either a Friday-Tuesday or Thursday-Monday schedule
Passion for and interest in Maiden Home brand, product & interior design
Strong written and verbal communication skills & knack for tone of voice with a luxury clientele base
Demonstrated ownership mindset & meticulous attention to detail with a healthy dose of hustle
Seller's & clientele mindset; strength in building & maintaining professional relationships
Highly collaborative and leans into building relationships with cross-functional partners
Excited to build a strong foundation in Client Advisory at Maiden Home, and hungry for growth in the Maiden Home client-facing organization
Company
Maiden Home
Maiden Home is an e-commerce platform that provides custom furniture.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.73M2019-12-26Seed· $0.73M
Leadership Team
N
Nidhi Kapur
Founder & CEO
Recent News
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