Collectors · 8 hours ago
Shift Lead, Vault
New Castle, DE
Full-time
Onsite
Mid LevelCollectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. They are seeking a Vault Processing Lead to guide daily processing operations, ensuring accuracy and service excellence for collectors while mentoring team members and leading shifts in the absence of supervisors.
Consumer ApplicationsConsumer ResearchConsumer Software
Responsibilities
Catalog incoming inventory with meticulous attention to detail, accurately identifying graded versus ungraded items while adhering to established style and content rules—because we simply have to get it right
Run shifts when supervisors are not present, serving as the primary point of contact and ensuring smooth operations while leading with integrity
Monitor and report on key shift metrics including throughput completed, items shipped, and work remaining for the next shift to process
Conduct thorough research on items and communicate proactively with Client Partners regarding additional services and condition assessments, always starting with why and providing context
Mentor and guide team members by sharing your expertise and knowledge, fostering an environment of continuous learning and bringing out the best in everyone
Perform and oversee inventory audits, quality control checks, and accuracy verification to ensure items are in correct locations both physically and systematically
Put inventory into storage locations and systemically locate inventory with precision
Organize picking tickets efficiently to provide for on-time shipping, balancing efficiency with care—treating every item as special
Pick inventory from designated locations and stage for packing and shipping
Pack and ship inventory following prescribed packing methods and generate shipping labels
Systemically and physically move items into designated storage or staging locations
Operate material handling equipment safely to move products within the warehouse
Put the skunk on the table—sharing challenges or concerns transparently so problems can be addressed quickly
Seek feedback early and often to continuously improve processes and quality
Safely handle and account for valuable merchandise, ensuring its security and proper handling throughout all process stages
Qualification
Required
High school diploma or equivalent education background preferred, or equivalent work experience
Detail-oriented with the ability to focus on individual tasks over extended periods without sacrificing accuracy
Able to work collaboratively in close team environments while mentoring others and leading by example
Reliable and prepared—showing up on time with a positive attitude and ready to lead when called upon
Comfortable running shifts independently and making operational decisions in the absence of supervisors
Someone who leads with integrity—making honest, ethical decisions and understanding that trust is our brand
Obsessed with serving the collector first, working backwards from their needs and treating every item with the care it deserves
Committed to getting it right consistently—possessing exceptional attention to detail, research skills, and a sharp eye for defects or misalignments
Kind and respectful in all interactions—assuming positive intent, displaying empathy, and being constructive when providing guidance
Able to communicate effectively both in writing and verbally, providing context and ensuring others understand the goal and why
Highly organized with strong problem-solving abilities, thriving in high-paced environments while maintaining focus and quality standards
Someone who thinks 'yes' before 'no'—exploring how something might work and embracing solutions that benefit collectors long-term
Self-aware and always willing to learn and grow, embracing feedback as a gift and sharing knowledge generously with team members
Able to monitor and report on key shift metrics including throughput completed, items shipped, and work remaining for the next shift to process
Conduct thorough research on items and communicate proactively with Client Partners regarding additional services and condition assessments
Perform and oversee inventory audits, quality control checks, and accuracy verification to ensure items are in correct locations both physically and systematically
Put inventory into storage locations and systemically locate inventory with precision
Organize picking tickets efficiently to provide for on-time shipping, balancing efficiency with care
Pick inventory from designated locations and stage for packing and shipping
Pack and ship inventory following prescribed packing methods and generate shipping labels
Systemically and physically move items into designated storage or staging locations
Operate material handling equipment safely to move products within the warehouse
Put the skunk on the table—sharing challenges or concerns transparently so problems can be addressed quickly
Seek feedback early and often to continuously improve processes and quality
Safely handle and account for valuable merchandise, ensuring its security and proper handling throughout all process stages
Preferred
Associate's degree in relevant field preferred
Benefits
This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
Company
Collectors
Collectors offers authentication and sale services for high-value collectibles.
Founded in 1986
1001-5000 employees
H1B Sponsorship
Collectors has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (5)
2023 (7)
2022 (12)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$100M2022-03-30Private Equity· $100M
1999-11-12IPO
Leadership Team
Nat Turner
CEO
Jack Archer
Creative Director
Recent News
Sports Business Journal
2025-12-16
Orange County Business Journal
2025-10-25
2025-05-16
Company data provided by crunchbase