Halvik · 17 hours ago
Help Desk Specialist -Mid
United States
Full-time
Remote
Mid Level
3+ years expHalvik Corp delivers a wide range of services to various agencies, and they are seeking a Help Desk Specialist to provide technical support to end users. The role involves identifying, researching, and resolving technical problems, as well as providing Tier 2 or Tier 3 support including deskside assistance.
DevOpsInformation ServicesSoftware
Responsibilities
Provides support to end users on a variety of issues
Identifies, researches, and resolves technical problems
Responds to telephone calls, email and personnel requests for technical support
Documents, tracks, and monitors the problem to ensure a timely resolution
Provides Tier 2 or Tier 3 support to include deskside support
Qualification
Required
Minimum AS/AA degree (or equivalent), related industry certifications (e.g. ITILv3)
Minimum 3 years of experience in a related field
Salesforce end-user support experience
Email to Case and case management in Salesforce
Experience supporting both internal and external users
Preferred
Experience Cloud (Community Cloud) user support
Federal grants domain familiarity
Screen sharing and remote troubleshooting skills
Account and contact duplication resolution experience
User provisioning and deactivation procedures
Benefits
Company-supported medical, dental, vision, life, STD, and LTD insurance
Benefits include 11 federal holidays and PTO
Eligible employees may receive performance-based incentives in recognition of individual and/or team achievements.
401(k) with company matching
Flexible Spending Accounts for commuter, medical, and dependent care expenses
Tuition Assistance
Charitable Contribution matching
Company
Halvik
Halvik provides full end-to-end software and management solutions.
201-500 employees
H1B Sponsorship
Halvik has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (7)
2023 (7)
2022 (5)
2021 (5)
2020 (11)
Funding
Current Stage
Growth StageTotal Funding
unknown2026-01-22Acquired
Leadership Team
Madhavi Bathula
Chief Executive Officer
Recent News
2026-01-23
Washington Technology
2026-01-23
Morningstar.com
2026-01-22
Company data provided by crunchbase