Amentum · 8 hours ago
Help Desk Specialist - NISSC - CMSFS
US-CO-Colorado Springs
Full-time
Onsite
Entry Level
$55K/yr - $70K/yr
1+ years expAmentum is involved in operations, maintenance, and sustainment for critical mission systems supporting NORAD. The Help Desk Specialist will troubleshoot and resolve technical issues, support various IT systems, and ensure smooth operations at the Cheyenne Mountain Space Force Station.
Mechanical EngineeringSecurityTechnical Support
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Troubleshooting and resolving issues related to supported systems in response to trouble tickets. The hardware you will support includes desktops, laptops, multi-function printers, monitors, keyboard/video/mouse (KVM) devices, media converters and modules, associated cables and connectors, and occasionally office furniture
Work with virtual desktop infrastructure (VDI), zero clients, and other related IT equipment
Be responsible for maintaining current Windows operating systems and various MS Office products, such as Outlook and Adobe applications, as well as other government-approved software
Supporting the CMSFS marquee, managing computer imaging servers, overseeing communication closet/rack management, handling software license management, and performing other necessary duties and tasks
Monitor all network capabilities, functions, and performance utilizing means provided by customers such as diagnostic tools, monitoring systems, individual platforms, or data supplied by other sources, and create trouble tickets on all issues observed
Have a basic understanding of networking, including OSI model concepts, and basic understanding of the concepts and functionality of Windows operating systems as well as Microsoft Office products
Have experience involving receipt, installation, configuration, connection, management, maintenance, reconnection, replacement, upgrading, updating, investigation, troubleshooting, repair, verification of proper operation, and installation / removal of approved end-user and shared devices
Accurately document all customer contact via the ticketing system to include detailed issues reported and provide ticket updates through incident resolution
Supporting the customer's annual exercises, planned monthly relocations, and unplanned real-world events
Have the ability to work with people and varied organizations via email or telephone and calmly extract knowledge of the issue to determine the root cause of the problem
Coordinate and participating in installation and renovation projects
Provide resolutions to general classified and unclassified network and Personal Computer (PC) problems
Qualification
Required
Must have IAT Level II or higher
Must have an Active Secret Clearance
Must have 1 year or more of directly related experience
Must have 2 years or more of general work history
Must be capable of supporting the CMSFS 24x7x365 environment using independent judgment
Preferred
Experience with USAF networks, PCs, and associated hardware and software
Experience with NORAD-NORTHCOM networks, PCs, and associated hardware and software
Trouble ticket system experience and skills (e. g. in ServiceNow, Remedy or a similar product)
Experience preparing status reports and trouble ticket metrics
Associate or bachelor's degree preferred
Benefits
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Company
Amentum
Amentum is a technology and engineering company for security, defense, and energy.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$321.16M2025-03-12Post Ipo Secondary· $321.16M
2024-09-27IPO
2020-01-01Private Equity
Leadership Team
Ajay Nagar
Vice President
Darren Burton
Chief People Officer
Recent News
2026-01-20
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