Neighborly® · 20 hours ago
Desktop Support Tech
Waco Area
Full-time
Hybrid
Entry Level
2+ years expNeighborly is a service brand hub that connects customers to local experts for home and business services. They are seeking a Desktop Support Technician to handle incoming support requests, troubleshoot issues, and automate solutions to enhance user experience.
Business DevelopmentFranchiseManagement ConsultingService Industry
Responsibilities
Answers incoming support requests via telephone or email
Performs call backs to support requests
Provide timely, efficient, and effective resolutions to end user issues, in accordance with end user SLA
Helps support and troubleshoot conference room connectivity issues including but not limited AV issues
Practices good ticket hygiene and provides timely responses
Finds and looks for areas of opportunity to automate and script solutions where possible
Coordinates with other departments when necessary to solve end user issues
Involve other team members to establish best practices/decisions
May be required to work overtime
May be required to assist other departments in information gathering and / or job functions
Qualification
Required
Minimum of 2 year of experience
Excellent telephone and customer service skills
Self-starter. Ability to work autonomously with little support
Ability to work well under pressure and meet deadlines
Ability to multitask – Sense of urgency; maintain a positive attitude
Ability to be proactive and able to take direction and establish ownership of projects
Preferred
Familiar with ticketing tools is a plus (Zendesk, Freshservice)
General knowledge of Microsoft Windows 10 and 11
Understanding of endpoint management (Jamf, Intune, M365 applications)
Knowledge of Internet usage and remote access applications
Associate degree in computer technology
Benefits
Equity and bonus opportunities
Company
Neighborly®
Neighborly brands repair, maintain, and enhance properties — to make life easier and more enjoyable for homeowners.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-07-09Acquired
Leadership Team
Michael A Davis
Chief Executive Officer
Mike Bidwell
President and CEO
Recent News
2025-05-20
2023-10-16
Company data provided by crunchbase