Colonna's Shipyard · 1 day ago
Information Technology Support Technician I (Job ID: 1213)
Norfolk, VA
Full-time
Onsite
Entry Level
2+ years expColonna's Shipyard is seeking an Information Technology Support Technician to support our business operational needs in Norfolk, VA. The IT Support Technician will provide technical assistance to computer system users and handle various hardware and software issues, ensuring efficient operation of IT systems.
ManufacturingMarine TechnologyTransportation
Responsibilities
Provide advanced technical support to end users, resolving escalated issues related to hardware, software, networking, and system connectivity
Install, configure, and perform intermediate-level repairs to hardware, software, and peripheral equipment, following design or installation specifications
Set up equipment for employee use, ensuring proper installation of cabling, operating systems, and required software
Maintain accurate records of support requests, diagnostic steps, repair actions, and installation activities
Perform system diagnostics, read technical manuals, and collaborate with users to identify and resolve issues efficiently
Troubleshoot and support printers, scanners, copiers, and multifunction devices
Repair and upgrade PC hardware and software, including imaging and deployment
Maintain inventory of IT equipment, peripheral devices, and supplies (cables, adapters, accessories, etc.)
Install, configure, and maintain a variety of IT hardware, including desktops, laptops, printers, cell phones, and additional equipment as required
Diagnose complex software and hardware problems and provide solutions in a timely manner
Interact with external vendors for repair coordination and support escalation
Communicate technical information clearly and professionally to both technical and non‑technical personnel
Perform routine preventive maintenance on computer systems, networks, and software applications
Support users with operational questions or issues related to hardware, software, and systems
Assist with system updates, patching, and software rollouts as needed
Support IT team initiatives including infrastructure upgrades, system migrations, and project-based assignments
Qualification
Required
Must have a high school diploma or GED and at least two (2) years of IT support or infrastructure-related experience, or a combination of education and experience that demonstrates the required skillset
Must have strong technical knowledge of PC and network operating systems, including familiarity with current network hardware, protocols, and industry standards
Must have demonstrated experience supporting Microsoft products, business applications, design software, and print management software
Must have an in-depth understanding of data privacy practices and relevant regulatory standards
Must have hands-on experience performing advanced troubleshooting across various computing environments, familiarity with a wide range of PCs and peripherals
Must have demonstrated reliability in attendance, task completion, and follow-through
Must have strong problem-solving skills with excellent communication and interpersonal abilities
Ability to work independently on more advanced technical issues with minimal supervision and assist other Tier 1 staff when needed
Preferred
Experience with Deltek accounting systems and access control systems preferred
Benefits
Medical/dental/vision options
Company paid disability insurances
401k with match
Legal services
Company paid holidays
Paid time off (PTO)
Company
Colonna's Shipyard
Colonna's Shipyard provider of high-quality, time-critical maintenance, repair, & fabrication services to the marine & industrial markets.
501-1000 employees
H1B Sponsorship
Colonna's Shipyard has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Rebecca Wieters
Vice President / CFO
Recent News
2025-10-29
The Virginian-Pilot
2025-10-04
The Virginian-Pilot
2025-08-13
Company data provided by crunchbase