ShipMonk · 20 hours ago
Training Coordinator
Pittston, Pennsylvania, United States
Full-time
Onsite
New Grad, Entry Level
$19.50/hr - $19.50/hrShipMonk is a growth partner for merchants, providing cutting-edge technology and a fulfillment network for high-growth ecommerce and DTC brands. The Training Coordinator will ensure world-class training and onboarding experiences for employees while supporting Operations teams in process excellence and training execution.
E-CommerceLogisticsSaaSShippingSupply Chain ManagementWarehousing
Responsibilities
Support and execute the weekly training plan, per facility, per shift schedule
Support local continuous improvement and engagement initiatives, particularly those focused on Safety, Quality, Productivity, and employee retention
Coordinate the training Ambassador-identification and certification program
Support and validate new hire onboarding processes and Ambassador training methods
Support the site-level Associate Experience Week program, for new Salaried leaders
Lead and validate the Powered Industrial-Equipment (PIT) training program and associated trainer-standard work
Manage Asana–based ticketing system for training requests, and ensure tickets are actioned within expected timelines
Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs
Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)
Fully understand operational processes/workflows and daily production goals
Have the ability to solve problems; react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
Balance and prioritize multiple tasks
Maintain a positive attitude and presence on the floor, setting a good example for Ambassadors and team members alike
Qualification
Required
Reliable attendance and punctuality
Strong work ethic with the ability to manage-through multiple, competing priorities
Previous experience in operations, preferably in e-commerce fulfillment or distribution center setting; comfortable with operations processes and flow
Proven skills observing performance and identifying performance gaps
Exceptional verbal and written communication skills; capable to work with operations leaders to understand ShipMonk processes and translate required outcomes to training materials/processes
Proficient with MS Excel, MS PowerPoint, MS Word, Asana, Slack and other communication or productivity tools needed for the role
Company
ShipMonk
ShipMonk offers direct-to-consumer fulfillment and technology tools for e-commerce companies.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$365MKey Investors
Periphas CapitalSummit PartnersSJF Ventures
2021-01-27Private Equity· $65M
2020-12-02Private Equity· $290M
2018-10-29Series A· $10M
Leadership Team
Kevin Sides
Co-Founder/Chief Executive Officer
Jan Bednar
Founder & Board Member
Recent News
Seattle TechFlash
2025-08-21
2025-08-13
Company data provided by crunchbase