Texas Health and Human Services · 23 hours ago
IT Application Support Team Lead
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
$5,797.66/mo - $7,670/mo
8+ years expTexas Health and Human Services Commission (HHSC) is seeking a highly qualified candidate to fill the position of Application Support Team Lead to support Electronic Health Records (EHR) applications. The role involves performing analytical and systems administration work for information systems and technologies to support State Hospitals and State Supported Living Centers.
Health Care
No H1B
Responsibilities
Extracts data from Cerner Millennium or myAvatar application databases using existing tools
Documents, designs, validates, and implements reporting methodologies for multiple areas of specialization using selected HHSC methodology and tools
Meeting HHSC SLA requirements in responding to client requirements with incident tickets and work orders
Maintaining communication with vendors and other entities to ensure work is progressing on assigned work orders and incident tickets
Performs quality assurance tasks to ensure accuracy of fixes provided to resolve issues
Documents processes and procedures for technical and non-technical users
Provides strong analytical and technical skills as a team-lead for the EHR applications
Provides technical expertise to aid in decision making and problem resolution
Providing timely and professional customer service from Tier 1 – 3 level of need with clients of varying computer skills and abilities
Participates in database design sessions for new initiatives and for enhancements to ensure requirements are met
Develops programming logic and report layout to ensure user requests are transformed into useful reports
Mentors and trains junior staff
Ensuring group expectations are met regarding timekeeping applications, weekly status reports and meetings
Performs other duties as assigned and required to maintain team operations
Qualification
Required
A minimum of eight (8) to ten (10) years of work experience as an analyst, or similar job function, is required
Eight (8) to ten (10) years of experience using Microsoft office suites is required
Knowledge of relational databases and database development best practices
Knowledge of data processing practices and theory
Knowledge of group dynamics
Knowledge of cloud delivery models: PaaS, SaaS, IaaS
Knowledge of SDLC methodologies like Agile, Waterfall and DevOps
Knowledge of EHR applications functionality
Skill in researching and troubleshooting application system issues and solving complex problems
Skill in writing and revising extract program code and automation
Skill in report development and automation
Skill in analysis, problem solving, data comprehension, reporting methodologies, math, and designing statistical reports and charts/graphs
Skill in using server OS in Unix/Linux/AIX and Windows servers
Skill in using software such as SQL, SQL•Plus, PL/SQL, Excel, TOAD, Oracle, SQL Developer, Business Intelligence tools
Ability to analyze, consolidate, and interpret complex data, procedures, and systems and write or revise program code as required
Ability to analyze systems, procedures, and problems and develop solutions
Ability to perform detailed work accurately
Ability to learn, adapt and apply innovative technology
Ability to work under stressful conditions and manage multiple projects and tight deadlines
Ability to adapt and modify behavior in response to changes in situations or priorities
Ability to present information to a variety of audiences verbally and in writing to communicate clearly, concisely, and effectively
Ability to work hours as needed to meet defined deadlines and support the agency's mission critical requirements
Ability to work outside of regular hours, including occasional afterhours and weekends, may be required
Ability to participate in an on-call service rotation among team members
Preferred
A bachelor's degree or higher in a technology related field is preferred. May substitute direct work experience on a year-for-year basis in lieu of education
A minimum of four (4) years of experience in using Electronic Health Record (HER) applications (Cerner Millennium, Netsmart's myAvatar or similar) in a largescale private or public environment is preferred
A minimum of six (6) years of experience using Unix, Linux, AIX Operating Systems (OS) or MS Windows Servers are preferred
A minimum of six (6) years of work experience in report design, development and automation is preferred
Three (3) or more years of experience using ITSM tools such as ServiceNow, Remedy on Demand or similar is preferred
Three (3) or more years of experience with data engineering, including acquisition/ETL tools such as Informatica PowerCenter is preferred
Three (3) or more years of experience acquiring data from multiple data sources/technologies for use in reporting or analytics, such as Snowflake, Oracle, SQL Server preferred
Benefits
100% paid employee health insurance for full-time eligible employees
Defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement
Company
Texas Health and Human Services
Texas Health and Human Services is an agency that focuses on improving health, safety and well-being.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dr. Napoleon Broughton
Chief Executive Officer: Life Enhancement Solutions
John F. Palermo
CTO Strategic Analyst VI
Recent News
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