Hint Health · 4 hours ago
Onboarding Operations Representative
United States
Full-time
Remote
New Grad, Entry LevelHint Health is the leading digital health company dedicated to supporting the growth and success of the Direct Primary Care movement. The Level 1 Onboarding Operations Specialist supports the end-to-end onboarding process for new customers, focusing on executing standardized tasks, verifying documentation, and ensuring accurate data entry.
Developer PlatformHealth CareInformation TechnologyMedicalPaymentsWellness
Responsibilities
Execute standardized onboarding tasks in accordance with documented procedures, including collecting, verifying, and validating onboarding documentation and following up on discrepancies or missing information
Serve as a first point of contact for onboarding-related questions and requests, maintaining clear and timely communication with internal teams and stakeholders
Perform accurate data entry and updates across internal systems and tools
Track onboarding queues and workflows to ensure timely completion while maintaining accurate and up-to-date records
Escalate complex issues, exceptions, or system errors to Sr. Onboarding Operations Specialist or manager
Ensure compliance with company policies, security standards, and regulatory requirements
Contribute to continuous process improvement by providing feedback on onboarding workflows
Qualification
Required
Bachelor's degree or equivalent work experience
Clear written and verbal communication skills
Strong attention to detail and ability to follow standardized procedure
Ability to prioritize tasks and customer inquiries effectively
Strong problem-solving skills
Empathy, patience, and a positive attitude
Ability to collaborate and work independently as a self-starter
Eligible to work legally in the US or Canada for Hint Health and living within a US time zone
Preferred
Experience with data entry, document verification, or process-driven workflows
Familiarity with ticketing systems and/or CRM platforms
Comfortable working with multiple systems and learning new tools quickly
Basic understanding of compliance, security, or identity verification processes
Experience in the healthcare or health-tech industries
Benefits
Competitive compensation of base salary & stock options
401k plan
Progressive paid parental leave for both parents
Comprehensive medical, dental & vision + DPC membership or HSA stipend
Remote-first workplace, home office stipend, & optional in-person meet-ups
Flexible working hours, flexible vacation, & paid national holidays
Company
Hint Health
Hint Health fixes healthcare system by fundamentally restructuring the way that care is delivered.
Founded in 2013
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$64.09MKey Investors
AVPLaunchpad Digital Health
2022-05-31Series B· $45M
2021-02-12Series Unknown· $5.09M
2020-01-01Series Unknown
Leadership Team
Zak Holdsworth
Co-Founder & CEO
Graham Melcher
Founder & CTO
Recent News
Crunchbase News
2025-09-08
2025-07-10
Company data provided by crunchbase