Customer.io · 11 hours ago
Contract UX Writer
United States
Contract
Remote
Mid Level
$60/hr - $70/hr
3+ years expCustomer.io is a platform that helps companies send automated communications using real-time behavioral data. They are seeking a Contract UX Writer who will audit design system components, establish content standards, and create documentation that empowers teams while collaborating with design and engineering.
Digital MediaProduct SearchSaaSSoftware
Responsibilities
Audit and document 50+ design system components, creating comprehensive guidelines for usage, anatomy, behavior, accessibility, and content
Establish voice, tone, and content standards for component documentation—creating templates and patterns that scale across the system
Collaborate with the Design Systems Lead to prioritize components, understand design decisions, and ensure guidelines reflect real-world usage
Define and document content patterns for common UI scenarios (error states, empty states, CTAs, validation messages, etc.)
Create before/after examples that demonstrate best practices and common pitfalls for each component
Work cross-functionally with Product and Engineering to ensure guidelines are practical, implementable, and aligned with how teams actually build
Improve discoverability and organization of design system documentation in Figma and Notion
Qualification
Required
3+ years of UX writing experience, with at least one project involving design systems, component libraries, or technical documentation
Proven ability to write clear, concise guidelines that balance technical accuracy with practical usability
Strong portfolio demonstrating component documentation, UI content, or similar systems-level writing work
Experience with Figma and comfort navigating design files, understanding component structure, and collaborating with designers
Familiarity with accessibility standards (WCAG) and inclusive design principles
Exceptional organizational skills and attention to detail—you're energized by creating order and consistency
Comfort working independently in a remote-first, async-friendly environment with some overlap for collaboration
A pragmatic communicator who asks great questions, gives clear rationale for decisions, and values feedback
Company
Customer.io
Customer.io enables users to send newsletters to selected segments of customers using their website data.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$9.8MKey Investors
Spectrum EquityOregon Venture Fund
2022-03-08Series A
2021-06-24Equity Crowdfunding· $5M
2017-03-24Seed· $2.9M
Leadership Team
Colin Nederkoorn
Founder & CEO
John Allison
CoFounder, Board Member, CTO Emeritus
Recent News
2025-11-05
SearchEngineLand
2025-11-02
2025-04-10
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