Daimler Truck North America · 12 hours ago
Field Service Engineer II
Jacksonville, FL US
Full-time
Hybrid
Entry, Mid Level
$78K/yr - $100K/yr
2+ years expDaimler Truck North America is a leading company in the trucking industry, focusing on innovative solutions in sustainability and future driving technology. The Field Service Engineer II role involves providing expert guidance on equipment commissioning, installation, and troubleshooting, while managing spare parts logistics and ensuring customer satisfaction across North America.
LogisticsManufacturingTransportation
No H1B
Responsibilities
Provide technical advice to customers, including commissioning, installation, and testing of equipment
Troubleshoot complex start-up and implementation issues; train customers on equipment features
Provide technical support to mechanics for spare parts-related questions and issues
Utilize product and technical expertise to assist after-sales field technicians and customers in identifying the right parts for their applications
Interpret technical after-sales documentation (spare parts and repair methods) to facilitate accurate parts identification and usage
Use the XSF ticket system to provide feedback to headquarters in Germany regarding undocumented parts and track the progress of requested documentation changes
Create and maintain comprehensive documentation, including FAQs and troubleshooting guides, to assist customers in resolving common issues independently
Collaborate with the sales team to support them with technical information during customer interactions and contribute to the development of training programs
Advise parts engineering on quality improvements and warranty decisions
Lead first-level support for all spare parts topics in North America
Analyze customer complaints, write incident reports, and oversee complaint resolution
Manage service partners in campaign and recall execution; report on spare parts status
Identify and recommend alternative parts for repairs and installations
Oversee strategic supply chains and supplier relationships; conduct reviews and assessments
Drive process improvements and contribute to new supply chain tool development
Manage critical order fulfillment and exceptions to meet downtime commitments
Optimize inventory through balancing, obsolescence decisions, and shortage monitoring
Implement and manage warehouse concepts and inventory control at PDI sites
Develop ongoing relationships with customers to secure future business
Collaborate with internal and external stakeholders on parts-related topics and solutions
Support sales with technical insights and parts-related expertise
Assist in the resolution of customer complaints and warranty claims by investigating issues and recommending appropriate solutions
Work closely with the material planning team to ensure accurate stock levels and timely delivery of spare parts to customers
Stay updated on industry trends, product advancements, and technical specifications to enhance expertise and provide valuable insights to customers
Participate in process improvements and new supply chain tool development
Develop and utilize dashboards and shortage monitoring reporting tools to minimize supply chain risk
Pursue supply chain optimization initiatives and liaise with various departments on promotions, new supplier awards, supersessions, and product lifecycle decisions
Conduct regular audits to maintain inventory accuracy and identify optimization opportunities
Oversee strategic supply chains and supplier relationships; conduct reviews and assessments
Drive process improvements and contribute to new supply chain tool development
Manage critical order fulfillment and exceptions to meet downtime commitments
Optimize inventory through balancing, obsolescence decisions, and shortage monitoring
Implement and manage warehouse concepts and inventory control at PDI sites
Act as liaison between PDI and headquarters to align on objectives and initiatives
Qualification
Required
A Bachelors Degree and 2-4 years of relevant experience, or 6 years of relevant experience in lieu of degree, is required
Requires in-depth knowledge and expertise in job field and working knowledge of related disciplines
Uses analytical thought to independently solve complex problems with minimal guidance and identify solutions
May lead team or department projects or work streams within broader projects
Acts as an advisor to management and key external stakeholders on job field related projects
Acts as a resource and guide for colleagues with less experience
Uses experience to contribute to standards in which others will operate
An attached resume is required
Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
Final candidate must successfully complete a criminal background check
Final candidate may be required to successfully complete a pre-employment drug screen
Benefits
Annual bonus program
401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
Starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
Employee assistance program
Comprehensive healthcare plans and wellness programs
Onsite fitness (at some locations)
Tuition assistance
Volunteer paid time off
Short-term and long-term disability plans
Company
Daimler Truck North America
Daimler Truck North America, a Daimler Truck AG company, is the largest heavy-duty truck manufacturer in North America and a leading producer of medium-duty trucks and specialized commercial vehicles.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lutz Beck
CIO Chief Information Officer
Recent News
EIN Presswire
2025-12-03
bloomberglaw.com
2025-11-12
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