iFIT · 12 hours ago
Home Delivery Manager
Logan, Utah
Full-time
Onsite
Mid, Senior Level
$80K/yr - $90K/yr
5+ years expiFIT is dedicated to creating a comprehensive health and fitness platform that integrates various health elements. The Home Delivery Manager will oversee the performance and operational management of the company's third-party Home Delivery network for large products, ensuring a high-quality customer experience and efficient service delivery.
FitnessSubscription ServiceTrainingWellness
Responsibilities
Carrier Selection & Contract Management: Source, evaluate, and onboard new third-party logistics (3PL) carriers capable of handling large, multi-person delivery requirements, including white-glove service. Manage all contracts, service level agreements (SLAs), and compliance documentation
Performance Monitoring: Own the daily, weekly, and monthly performance of the entire delivery network. Track and analyze key performance indicators (KPIs) including:
On-Time Delivery (OTD) / On-Time In-Full (OTIF)
Damage and Shrinkage Rates
Customer Satisfaction (CSAT) / Net Promoter Score (NPS) specific to delivery experience
Appointment Adherence and overall Cycle Time
Quarterly Business Reviews (QBRs): Lead regular performance reviews with all 3PL partners to ensure accountability, drive continuous improvement, and align on future capacity needs
Process Standardization: Develop, document, and enforce standardized operating procedures (SOPs) across all 3PL partners for handling, loading, transporting, and final placement/installation of bulky items
Capacity Planning: Work closely with Sales, Planning, and Warehousing teams to forecast delivery volume peaks and ensure the 3PL network has adequate capacity, drivers, and equipment to meet demand without compromising service levels
Escalation Management: Have the Home Delivery team manage escalations and be the point for complex delivery failures, damage claims, or major customer service issues, driving timely resolution and root cause analysis
Technology Integration: Collaborate with IT and DTC to integrate 3PL delivery systems with the company’s tracking partner and platforms, ensuring real-time visibility and accurate tracking updates
Management of Home Delivery Team: Manage the Home Delivery team day to day assuring that all team members are focusing on improving the customers delivery experience and driving forward the operational excellence of the team inline with the companies commitments. Manage and train a team of delivery associates with a clear focus on scheduling, performance coaching, and managing team roles and responsibilities
Budget & Cost Control: Manage the Home Delivery budget, focusing on freight cost reduction through optimized lane utilization, negotiated rates, and truckload efficiency
Invoice Audit & Reconciliation: Oversee the audit process for 3PL invoices to ensure accuracy and compliance with contractual rates and accessorial charges
Network Strategy: Continuously evaluate the current network footprint, identifying opportunities for expansion, consolidation, or transition to new partners to reduce transit times and lower costs
Qualification
Required
Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field
5+ years of progressive experience in logistics, with a minimum of 3 years managing a third-party, final-mile, or home delivery network
Proven experience managing delivery for large, heavy, or sensitive products (e.g., furniture, appliances, medical equipment)
Strong analytical skills with proficiency in using Excel and BI tools (e.g., Tableau, Power BI) to track, analyze, and present performance data
Excellent negotiation, contract management, and vendor relationship skills
Preferred
Experience working with large-scale TMS (Transportation Management Systems) platforms
In-depth knowledge of White-Glove delivery standards, installation requirements, and customer experience best practices in the final-mile space
Company
iFIT
IFIT is a global subscription technology company that provides interactive personal training.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$580MKey Investors
L CattertonPlanet Fitness
2022-02-28Private Equity· $355M
2022-02-28Debt Financing
2021-03-17Series B· $25M
Leadership Team
Mark Watterson
CEO, iFIT Commercial
Chase Brammer
Chief Technology Officer
Recent News
bloomberglaw.com
2025-11-26
The Seattle Times
2025-10-23
Company data provided by crunchbase