Equinix · 2 days ago
NOC Service Engineer III, Federal
Miami, FL
Full-time
Onsite
Entry Level
$90K/yr - $136K/yr
1+ years expEquinix is the world’s digital infrastructure company®, focused on enabling innovations through connectivity. The NOC Service Engineer III will be responsible for troubleshooting network issues, providing support for network operations and data center operations, and ensuring the effective delivery of network services.
Cloud Data ServicesData CenterInformation TechnologyInfrastructureInternetSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Troubleshoots network problems and outages and provides Level 3 Network Triage support
Publishes and supports/manages the EGS-Helpdesk & NOC checklists for Tiers 1, 2, and 3
Provides escalation level support for multi-vendor devices and owns the workarounds published for field support
Performs network monitoring and creates end-to-end solutions that allow proactive monitoring
Collaborates with vendors on hardware and software roadmaps, certifications, problems, and resolutions for better triaging needs
Reviews and provides feedback on improving supportability and applicability of workarounds (for both internal and external communities)
Delivers and increases effectiveness of reports, metrics on incidents and events
Creates troubleshooting scripts and software
Performs software and device patch updates, network device monitoring, software patch updates, and network tools health checks
Validates the fixes, monitors the network tools, reports any device or software outages, and prioritizes the issues
Creates network level reports or device level reports
Runs periodic health audits for device and products
Provides escalation on call support for NOC
Performs capacity management for a given product in the region
Performs Network Service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, DCIM etc.)
Ensures successful fulfillment of the Software triggered provisioning (e.g. VC's and RI's)
Reviews the metrics and identifies opportunities to improve the efficiency of the fulfillment (per customer and per transaction)
Qualification
Required
Active Top Secret US Government Clearance
1-3 years' experience
Working-level experience in Network Operations which includes: monitoring power failures, communication line alarms (such as bit errors, framing errors, line coding errors, and circuits down) and other performance issues that may affect the network
Able to work flexible schedule: weekday/night shifts, holidays, including weekends, and amendable to overtime
Able to function in a 24/7 operation
Able to work constructively in a team environment
Benefits
Employee Assistance Program
Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
Company
Equinix
Equinix is an internet company that provides data center services for companies, businesses, and organizations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.27BKey Investors
Elliott Management Corp.Crosslink Capital
2025-11-19Post Ipo Debt· $499.92M
2025-07-22Post Ipo Equity
2025-03-17Post Ipo Debt· $374.96M
Leadership Team
Adaire Fox-Martin
Chief Executive Officer & President
Keith Taylor
Chief Financial Officer
Recent News
2026-01-25
Company data provided by crunchbase