ECHO Incorporated · 12 hours ago
Customer Support Representative II
Lake Zurich, Illinois, United States
Full-time
Hybrid
Mid Level
$23/hr - $23/hr
3+ years expECHO Incorporated is an industry leader in developing and manufacturing high-performance outdoor power equipment. They are seeking a Customer Service Representative II to serve as a primary liaison for dealer accounts, providing professional and efficient support while managing day-to-day dealer needs and resolving inquiries.
Consumer GoodsEnergy
Responsibilities
Serve as a main point of contact for assigned dealer accounts, building strong professional relationships
Respond promptly to phone and email inquiries, providing accurate troubleshooting and effective solutions
Process and review orders, credits, and related account requests with a high level of accuracy and timeliness
Resolve moderately complex issues using established procedures and escalate advanced issues as appropriate
Communicate resolutions and next steps clearly and professionally to internal and external stakeholders
Uphold ECHO’s brand and service standards through consistent, high‑quality communication
Follow all company programs, policies, and procedures
Perform other duties as assigned by management
Qualification
Required
3+ years of customer service experience, preferably in a high‑volume or business‑to‑business environment
Strong problem‑solving skills with the ability to interpret and follow established guidelines
Excellent verbal and written communication skills
High level of organization, accuracy, and attention to detail
Ability to work effectively in a team environment
Flexibility and adaptability to evolving customer and business needs
Proficiency with standard office software and CRM tools
High School Degree or GED is required for this role
Preferred
Experience with ECHO systems
Benefits
11 paid holidays
Extremely affordable medical, dental, and vision insurance
Paid time off
5% 401K match
Tuition reimbursement
Yearly bonus potential
Company
ECHO Incorporated
ECHO Incorporated is a consumer goods company offering gas-powered chainsaws and trimmers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Harold Redman
President, CEO
Trina M. Gizel
Vice President Information Technology, CIO
Recent News
GlobeNewswire
2026-01-16
Company data provided by crunchbase