ECPI University · 13 hours ago
Administrative Support - Remote Financial Aid
United States
Full-time
Remote
Entry Level
1+ years expECPI University is looking for an energetic, friendly, organized individual to provide exceptional customer service to students and visitors to our Online Campus. The role involves supporting the Financial Assistance Department with various administrative tasks and assisting students with their financial aid processes.
Higher Education
Responsibilities
Support the Financial Assistance Department with phone calls, email inquiries and tasks as assigned
Assist students with their FAFSA, Entrance Counseling and Master Promissory Note
Process student invoices
Perform a variety of administrative tasks to support the efficient daily operations of the Financial Assistance department
Pitch in to support department initiatives
Work with financial assistance advisors
Updates reports and spreadsheets
Collect students documents and scan to image now
Other duties as assigned
Qualification
Required
High School Diploma required
1-3 years of customer service experience in an office setting
Strong customer service, communication and interpersonal skills
Enjoy helping others; positive attitude; flexible
Ability to quickly master new computer applications; strong, accurate data entry skills; attention to detail
Ability to organize, multitask, prioritize and work under pressure at times, team player
Good phone etiquette skills and understanding of phone systems
Ability to use MS Word, Excel and Outlook for basic/moderate level functions
Preferred
Bachelor's degree
Benefits
Professional work environment
Student-centered focus
Talented and committed co-workers
Competitive compensation & benefits plan
Company
ECPI University
Founded in 1966, ECPI University is a regionally accredited institution offering career-focused degree programs in technology, health science, business, criminal justice, and culinary arts.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Neil Amari, CPA
Chief Financial Officer
Barbara Larar
Chief Operating Officer
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