Community Health of South Florida, Inc. · 3 hours ago
CUSTOMER SERVICE REPRESENTATIVE CALL CENTER In Person, Hammocks
Miami, FL
Full-time
Onsite
Entry Level
2+ years expCommunity Health of South Florida, Inc. is seeking a Customer Service Representative to manage inbound and outbound calls while acting as a liaison between the company and its patients. The role involves responding to inquiries, resolving complaints, and ensuring proper documentation for billing purposes.
Health CareMedical
Responsibilities
Receives requests by mail, telephone, or in person regarding Medical Records, Pharmacy, Managed Care and Medical Services (Primary Care, Dental, Behavioral Health)
Responds to inquiries from patients, providers and/or others for information and assistance
Performs research to respond and resolve patient inquiries
Independently responds to inquiries, grievances, complaints ranging from routine to moderate complexity
May seek assistance with complex customer services issues
Handling patients, referral sources, and administrative department inquires
Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
Researches files for previous enrollment in CHI computer system before creating a new medical record number
Re-new or update existing client’s profiles as per guidelines issued by Community Health of South Florida
Complete statistical data and submit daily
Completes tasks in Intergy, Solutions Reach, Patient Portal in a timely fashion
Reviews Quality Care Guidelines/Patient Reminder print-out to identify overdue items e.g. Advance Directives, Learning Needs Assessment, Depression Screening, etc
Verifies Medicare, Medicaid and all other insurance carriers
Schedules transportation appointments for patients in transportation software
Schedules patient appointments in Intergy, Dentrix and Credible accurately
Schedules patient appointments in Intergy, Dentrix and Credible accurately
Documents patient’s information in EHR systems accurately and in accordance with HIPPA regulations
Use appropriate and correct telephone etiquette at all times
Participates in Continuing Educational In-services and Performance Improvement Activities
Reports to work on time and ready to work with minimal absenteeism
Adheres to the Confidentiality Policies and Procedures / HIPAA Regulations
Performs other duties as assigned, including variable shifts if needed
Qualification
Required
Maintain current CPR certification from the American Heart Association
Ability to work as a team member
Must have clerical skills
Ability to type 20 - 30 wpm
Must have knowledge of math
Operation of calculator
Telephone etiquette
Human relation skills
Organizational skills
Proficient in Microsoft Office
Ability to demonstrate effective oral and written communication skills
Preferred
High School Diploma or GED preferred
2 years minimum of experience in customer service preferred
Company
Community Health of South Florida, Inc.
Community Health of South Florida, Inc.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brodes Hartley
PRESIDENT/CEO
Blake Hall, MBA
Chief Operating Officer
Recent News
2025-12-02
2025-08-21
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