Apply on Employer Site

gpac · 20 hours ago

Veteran Technician Looking to Get Out of Wrenching

Austin, MN

Full-time

Onsite

Mid Level

$75K/yr - $90K/yr

GPAC is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States. They are seeking a veteran service technician who will provide in-field technical support to dealer service personnel and assist in the development of their ability to service client products.

ConsultingHuman Resources

Hiring Manager

Matthew R. Smith

Responsibilities

Provides technical and service support for client products at the dealer location or customer site within the assigned territory

Regularly prepares and presents detailed technical reports of product performance and reliability issues to the Regional Technical Manager (RTM) and Technical Support Center (TSC)

Investigates dealer service concerns and effectively identifies resolutions within the assigned territory

Trains and provides support to dealer personnel on E-Service functions and other software tools (Partner.net, WEBTIC, WEBSI, etc.)

Reviews, processes, and audits warranty claims for the dealers on regular basis and in a timely manner; conduct visual inspections of warranty returned parts at dealer locations and determine client disposition on warranty parts returns; resolves "out of warranty" issues with goodwill authorizations as directed by RTM. Processes claims up to a maximum cost amount set by Director - Service

Assists with completion of Product Improvement Programs and Campaigns as requested within the assigned territory

Assists in training for dealer service technicians, both at dealer locations and at company training locations

Schedules dealer and customer visits as needed and directed by the technical needs of the Region Technical Manager

Reports customer and dealer visits and territory activity on a regularly scheduled basis

Promotes and cultivates the service and business through all channels

Qualification

Technical supportMechanical aptitudeE-Service functionsWarranty claims processingTraining skills

Required

Veteran service technician experience

Strong mechanical aptitude

Client machine functional and operational knowledge

Ability to provide in-field technical support

Experience in preparing and presenting detailed technical reports

Ability to investigate dealer service concerns and identify resolutions

Experience in training and providing support to dealer personnel

Ability to review, process, and audit warranty claims

Experience in conducting visual inspections of warranty returned parts

Ability to assist with completion of Product Improvement Programs and Campaigns

Experience in scheduling dealer and customer visits

Ability to report customer and dealer visits and territory activity

Ability to promote and cultivate service and business through all channels

Willingness to travel 80-100% during the busy season

Company

gpac

Glassdoor3.5

gpac is a staffing and recruiting company that provides talent recruitment and development services.

Founded in 1990

Sioux Falls, South Dakota, USA

501-1000 employees

http://gogpac.com

Funding

Current Stage

Late Stage

Leadership Team

Chad Feldman

Shareholder/Board Member

Matthew Good

Principal Shareholder / Vice Chairman of Board

Recent News

Seattle TechFlash

Women Who Lead in Entertainment & Hospitality: Parke Kennedy of GPAC

2025-09-04

PRLog

NETFLIX & Motion Spell Deploy GPAC Open Source Software for Flexible Encoding & Packaging

2022-11-10

Company data provided by crunchbase