Technical Implementation Manager (North America) jobs in United States
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DigitalGenius · 14 hours ago

Technical Implementation Manager (North America)

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

DigitalGenius is redefining customer experience using AI-driven solutions for e-commerce brands. As a Technical Implementation Manager, you will drive the successful implementation of AI-powered solutions, collaborating with customers to tailor technology to their needs and ensuring smooth integration into their systems.

Artificial Intelligence (AI)Customer ServiceE-CommerceGenerative AIImage RecognitionMachine Learning
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Growth Opportunities

Responsibilities

Leading the technical implementation of our AI solutions, ensuring best practices and quality standards
Collaborating with customers to understand their requirements and tailor our solutions to match their business needs
Providing technical expertise throughout the implementation process, including setup, configuration, and integration with third-party platforms
Conducting training sessions and workshops to empower customers to utilize our solutions effectively
Monitoring implementation progress and ensuring the timely delivery of projects
Identifying and troubleshooting any technical issues that may arise during the implementation phase
Continuously gathering feedback from customers to improve the implementation process and enhance our offerings

Qualification

Technical implementationAI solutionsIntegration with platformsCustomer collaborationTraining sessionsTroubleshootingFeedback gathering

Required

Experience in technical implementation of software solutions
Strong understanding of AI technologies and their application in customer service
Ability to collaborate effectively with clients to understand their business needs
Proven experience in project management and delivering projects on time
Excellent communication and presentation skills
Technical expertise in setup, configuration, and integration with third-party platforms
Experience conducting training sessions and workshops

Company

DigitalGenius

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AI Concierge for Ecommerce
dateFounded in 2020
location
London, England, GBR
people-size51-200 employees
web-link
https://www.digitalgenius.com

Funding

Current Stage
Growth Stage
Total Funding
$31.39M
Key Investors
Palatine Growth CreditGlobal Founders CapitalRuna Capital
2025-09-19Debt Financing· $5.39M
2017-12-19Series A· $14.75M
2016-08-01Series Unknown· $3.9M

Leadership Team

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Bogdan Maksak
CEO
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Recent News

EIN Presswire
The Top AI Customer Service Software Vendors According to the FeaturedCustomers Winter 2026 Customer Success Report
2026-01-20
GlobeNewswire News Room
DigitalGenius Raises $14.75M Series A to Accelerate Adoption of AI in Customer Service
2024-12-19
FinSMEs
DigitalGenius Raises $14.75M in Series A Funding
2024-12-19
Company data provided by crunchbase