Thompson Hotels · 4 hours ago
Assistant Front Office Manager
Houston, TX
Full-time
Onsite
Mid Level
3+ years expThompson Hotels is part of Hyatt, which is known for its commitment to authentic hospitality and meaningful guest experiences. The Assistant Front Office Manager oversees front office operations and ensures exceptional guest service by managing staffing, cash handling, and guest services while also addressing guest requests and complaints.
Hospitality
Responsibilities
Responsible for short and long-term planning and the management of the hotel’s Front of House operations
Develop and recommend the budget, labor cost plans, and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed-upon activities and timetables
Ensures proper staffing levels for customer service goals
Maintain partnership with all related staffing partners, and guide related departments to optimize the arrival and departures process for guest
Coach and counsel employees to reflect Hyatt service standards and procedures
Qualification
Required
3-4 years or more of progressive hotel Rooms Management experience
Service-oriented style with professional presentations skills
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal, and administrative skills
Ability to work a flexible shift including nights, weekends, and holidays
Strong customer service and guest‑relations skills
Ability to lead, train, and develop front office team members
Solid cash‑handling and financial accuracy skills
Excellent communication and interpersonal skills
Proficiency with property management systems (PMS) and basic computer applications
Strong problem‑solving and decision‑making abilities
Ability to multitask in a fast‑paced environment
Company
Thompson Hotels
A True Original Welcome to the new Golden Age — where we celebrate what lasts and what moves the world forward.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase