Enbridge · 15 hours ago
Sr Analyst Digital Process Automation
Akron, OH
Full-time
Hybrid
Mid, Senior Level
$66K/yr - $85K/yr
2+ years expEnbridge is seeking two enthusiastic individuals to join their team as Sr Analyst Digital Process Automation, focusing on modern technological solutions to enhance customer experiences and operational efficiencies. The role involves collaborating with technical teams to implement AI and RPA solutions, monitor their efficiency, and advocate for optimized customer experiences.
EnergyOil and GasRenewable EnergySolar
No H1B
Responsibilities
Partner with technical teams and Customer Care SMEs to build and implement AI and RPA solutions that streamline workflows and boost operational efficiency
Monitor the efficiency of AI and RPA tools and make recommendations for continuous improvement strategies
Advocate for an optimized customer experience embedded into the delivery
Work alongside business SMEs and the Enterprise RPA and AI Support team to uncover automation opportunities
Develop projected business benefit analysis for idea assessment and approval, including return on investment and efficiency metrics
Work with SMEs and technical teams to develop a detailed end-to-end understanding of processes targeted for automation and generate detailed process documentation
Align project scope and Product Definition Document (PDD or equivalent experience) with collaborators
Build, develop, and test RPA and AI workflows using Enbridge approved platforms
Conduct UAT testing, troubleshoot issues, and ensure successful deployment of solutions
Monitor and maintain AI processes and RPAs following the release and initiate change requests for continual improvement
Define and track automation performance metrics
Identify and detail guidelines for long-term AI and RPA adoption, ensuring alignment with privacy, governance, security standards, and regulatory requirements
Communicate effectively with collaborators throughout the project lifecycle to ensure continued alignment between business goals and automation initiatives
Represent customers' best interests by advocating for strong customer experience principles on all projects
Qualification
Required
Possess a related university degree with 2+ years' experience in Operations Management, Computer Science, Business Analytics, or Customer Care OR 4+ years of previous field operations experience. An equivalent mix of formal education and experience may also be considered
Experienced in Customer Care Operations process analysis and process improvement
Proficient with SAP S/4 HANA, Customer Information Systems (CIS), and Maximo
Skilled with leading RPA platforms such as UiPath, Automation Anywhere, or Blue Prism
Effective at identifying solutions and attentive to detail
Excellent communication skills and strong client/customer service abilities
Proven proficiency with Microsoft Office Suite, including SharePoint, Outlook, Word, and PowerPoint
Preferred
Certification in RPA tools or process improvement methodologies
Knowledge of regulatory requirements governing company activities
Familiarity with API integration and basic scripting languages (e.g., Python, VB.NET) is an asset
Benefits
A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability
A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event
Valuable retirement savings plans, including a savings plan with company stock as an investment option
Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays
An Employee and Family Assistance Program
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social and financial well-being
Enbridge’s FlexWork (hybrid work model) offers eligible employees the option to work from home on Wednesdays and Fridays, opt for a compressed workweek schedule, and have flexible start and end times.
Company
Enbridge
Enbridge is a energy distribution company that provides distribution, gathering, processing and storage of natural gas.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.2BKey Investors
Natural Resources CanadaIntelliView Technologies
2025-09-01Post Ipo Debt· $727.3M
2025-07-04Grant· $2.94M
2023-09-08Post Ipo Equity· $3.37B
Leadership Team
Patrick Murray
Chief Financial Officer
C
Chuck Szmurlo
VP Alternative and Emerging Technology (Retired)
Recent News
2026-01-22
thecanadianpressnews.ca
2026-01-06
2026-01-06
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