AXA XL · 1 day ago
Team Lead- GI
Scottsdale, AZ
Full-time
Onsite
Mid, Senior Level
$78K/yr - $112K/yrAXA XL is the P&C and specialty risk division of AXA, known for solving complex risks. They are seeking a Team Lead for Underwriting Operations in Middle Market, responsible for managing a team of underwriting support staff, ensuring service delivery and compliance, and promoting teamwork with underwriters.
ConsultingCustomer ServiceFinanceInsurance
Responsibilities
Direct People Management responsibility
Oversees development, training and cross training of employees
Assists with performance evaluations; which may include recommended salary adjustments; coaches and counsels staff
Establishes unit and individual goals in concert with the Head of UW Operations
Assists in interviewing and hiring of new employees for the department
Ensures compliance with predetermined work flows and procedures
Ensures work is completed in accordance with service standards which may include owning a book of business within the team
Manages work in process and service delivery of the unit
May track and report weekly/monthly production
Keeps Department Management informed of status and progress in the unit
Coordinates schedule for sick and vacation time for the unit; effectively manages back up staff as needed
Schedules and obtains approval for overtime
Plans and organizes to establish courses of action for self and others to ensure that work is completed efficiently
Ensures compliance of the unit with Internal Audit, Peer Reviews and or FIC audit
Assists with developing appropriate responses and action plans in response to internal and external audit findings
Translates Quality, Timeliness, Productivity and Service Delivery requirements into individual, team and unit performance goals, recommends how and when performance measurements will be done and how to collect performance data
May be asked to support IT development efforts as a subject matter expert
Provides direction to staff in day-to-day operations
Maintains open communication with the underwriters that the unit supports in order to foster partnership and teamwork
Maintains effectiveness when experiencing changes in work responsibilities or environment; adjusting effectively to work within the new structures, processes, requirements or culture
Review and manage production and quality control reports and take appropriate action (eg data quality, reinsurance, production status control reports)
Attend meetings on behalf of the Operations Leader when necessary and report out on issues/action items
Administrating assigned accounts throughout the lifecycle
Collecting account and insured information for risk analysis by communicating directly with Brokers on behalf of the Underwriters
Liaising with Underwriters and Brokers on behalf of the Underwriting Support Unit as needed to communicate account status and complete outstanding subjectivities
Liaising with Underwriters to confirm policy issuance instructions for proprietary policies, endorsements, forms, notices, etc. and effectively communicate to the Coding and Issuance Unit
Ensuring completeness of contents of underwriting package prior to handover to the Underwriter for risk analysis/risk selection process
Analyzing the needs of the client and translating appropriately into the final specifications that serves as a basis for the policy
Completing quality control on the rating output to ensure accuracy of work (e.g. exposure bases, limits, coverage extensions, modifications, etc.)
Collaborating and corresponding verbally and in writing with Underwriting Support Unit team members and others in Operational Support Units as needed to perform tasks
Qualification
Required
College degree or equivalent experience with advanced insurance study preferred
Strong background in Middle Market and property/casualty lines
Appropriate combination of commercial P&C Insurance rating, coding, underwriting assistant skills
Advanced knowledge of commercial P&C insurance policy forms and regulatory requirements
Familiar with insurance operating systems used to rate, code, track or issue insurance policies; including Guidewire
Skilled with MS Office desktop software
Knowledge of commercial P&C insurance products and tools such as ISO, NCCI, Regulatory and other informational web sites used in the commercial P&C business
Proactive, independent worker with robust time management, problem solving and analytical skills
Must be able to handle multiple priorities and work with limited direct supervision
Benefits
Competitive retirement savings plan
Health and wellness programs
Wide range of learning opportunities for colleagues
Company
AXA XL
We are a leading provider of insurance and reinsurance offering innovative risk management solutions for businesses worldwide.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joseph Tocco
Chief Executive Officer, Americas
Rose Hall, PE
Co-Founder, AXA XL Ecosystem
Recent News
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2025-07-11
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